Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

A 3.9 rating has to be fake for Joyous. They keep charging me after I canceled and I have read they have done to many other people. I hope they can sleep at night considering they are stealing from people who need help desperately.

I started on this with Joyous for chronic depression about a year ago. You do not speak to doctors or even licensed therapists you zoom for 5 mins with a random person and who knows their credentials. In 1 year I had three zoom meetings with a random person that just kept upping my dose and never truly asked questions about my health, they send weekly check ins texts but I really don’t think people pay attention because I started clicking random answers and no one would reach out. They never gave any warnings or pointers with talking this med and now I have liver failure which is a very high risk with taking it, I found that out after the fact. Please be careful with these online businesses. They are all out to get rich and who cares about the people and lives they are affecting. They will only text and will not speak on the phone. You can’t reach an office and even after I texted them twice saying this caused liver failure (which is a legit side effect) the only response I got was we cancelled your membership. I’ll be talking to a lawyer soon. I am also in the medical field so I find this practice very shady. Be safe

This was great, until it wasn't. This negative review isn't for the medication itself, that was very helpful. The system itself it set up pretty easy as well. Upon my doctor's recommendation, I weaned off this medication, the Joyous team even helped instruct me how to do this safely. I cancelled service and months went by without incident. Out of the blue, they decided to charge me without my consent to reinstate my subscription. Even more peculiar, when I did have this service, I paid a discounted rate due to my circumstances, but they've decided to charge me the full price of $129 yesterday, all without my consent. I have emailed them, and when I was an active patient, they would respond almost immediately. Since I chased them to reverse this charge, they have not answered any emails. It's a shame because this medicine was helpful and the process was easy, so I'd love to be able.to give a more positive review, but they have fraudulently taken my money months after I cancelled, and have provided no help whatsoever to resolve this issue. They are dishonest, and I felt the need to warn people about this. This product is to help depression, and it does. Robbing people's money however, does not help depression.

BEWARE DO NOT TRUST THIS COMPANY After a wonderful two months and seeing major results, everything went downhill! Good luck getting your refills! This system is a complete disaster and causes more anxiety than it alleviates! I've had three follow-up appointments, and the doctor assured me my refill was all set—two weeks ago. As my refill date approached, I texted repeatedly to ensure there were no delays and received absolutely no response. My refill date was yesterday, and the status changed to "In Progress." This morning, it switched to "Need an Appointment." Then I got a text confirming I need an appointment! Are you kidding me? Now I'm out of meds with a vacation planned! Thanks, Joyous, for ruining my week with no meds! There's nothing JOYOUS about this company or how they do business!

The troches are weak, and despite having had absolutely zero psychedlic or disossiative experiences, I was told I was "psychotic and delusional" when I disagreed about an assessment that was made during a Zoom appoinment. It was a flagrant misunderstanding, and I feel it was emotionally driven on the part of the so-called "clinician". I was denied a follow up appointment that could be recorded to prevent shallow little fly-by-night organizations to gaslight their "patients". This place should be avoided like the plague. Edit: these people never contacted me to follow up like they promised in their comments below because they are unprofessional grifters.

I wrote a request to their customer service email to return to treatment after being off for a while due to having difficulty affording it. I received a (delayed) response back that I have outstanding fees on my account, but they will "waive it this one time". I have paid the medication I received in the past and they are accusing me otherwise, despite having forwarded them their own receipts.

I was prescribed ketamine without an intake (NP Lazy). Zoom is used and the medical "providers" don't record the sessions. Can't get caught! Once they switched me to a new "provider" (RN Crazy), I found out that if I had taken the ketamine within 3 hours of my everyday prescriptions, it could've slowed my respiration to the point of death. She didn't even know the services that are paid for. The doses you're directed to take by text, via the patient portal, and what the "provider" says do not match. It's on the patient to figure it out since when asked, each "provider" and nurse has a different opinion/answer. The chatbot says to call in certain situations rather than text due to urgency. Texts either go unreplied, get a generic response that does not match your question or concern, changes depending on who is responding, and comes hours too late. In 4 days - Ignored texts:4. Fastest response time: 3 hours during hours of operation. RN Crazy even said to me she was struggling being professional and I was "discharged" on her word alone. As someone qualified in psychology (unlike RN Crazy), a real provider would never hang up on a patient in more distress than they came in with and verbalize that they don't care. 3 minutes after getting an email where the nurse also had conflicting things in front of her about my dose and had to contact RN Crazy, I got the email response attached stating, "At this time your provider has indicated that we are not able to offer you the level of support needed." NP Lazy is who prescribed without intake and the new "provider" is RN Crazy who even admitted to not being professional and removing me as a patient from the entire "company" with no resources as a mental health company. With all of the missing pieces and behaviors, I'm not sure this is something operating legally. That will be for the Attorney General to determine. They tell you to dispose of the medication but there's no way they are keeping that off the street when they can't keep track of their own employees. DANGEROUS AGAIN! Already found a new company with more qualified providers, better treatment plans for long-term relief and an actual team of professionals that include customer care and customer concierge who ALL communicate. I don't know if Joyous even knows what the word "communicate" means. I was informed by a medical professional that these doses aren't even therapeutic doses and results were most likely from either learning coping skills, like meditation, which you can get online for free or they didn't need the treatment to begin with and got their placebo effect in. So they are giving controlled substances to people who should not qualify on top of just leaving the medications to people. They don't take an ounce of responsibility for ANYTHING. All gaslighting. Those replies with, "Sorry you had that experience messages?" I got at least 3 of those. Lazy and irresponsible. The whole company. They aren't sorry at all or they would care for more than just themselves and their paychecks. I always got a survey after a video visit. Not the last one which tells me the provider sends it unless they know they have been unprofessional or done something wrong. Edit: Everyone who knows, knows that's your generic reply to everything and is all lies. Your chatbot specifically says to call. I have proof. I did text and email as stated. No one would react too well when RN Crazy calls them self-righteous and a liar. I was told NP Lazy was fired by RN Crazy as well but then got an email that you just took her word that she did her job when RN Crazy even told me I was missing documentation and lack of intake would explain that. RN Crazy was great first visit. Second? I don't know if her "you have a call from an inmate at..." before muting her Zoom flustered her but she was on such a rampage that she didn't even notice I was muted and still kept saying I was cutting her off. RN Crazy prescribed me 90 days worth of 80 so I didn't have to have appointments with her. Well, the nurse told me I needed to address some issues with RN Crazy, magically Mr. Hyde came out. I have medical PTSD from abuse by real providers. Would you like to take responsibility for the episode RN Crazy threw me into since you don't take responsibility for anything else just to make money by preying on suffering people? You say a lot but have nothing to back it up. Flagging and trying to get our reviews taken down shows A LOT. You're still harassing me. I told you to leave me alone and I will see you in court. I had to repost this but have the image of you breaking HIPAA in your response still. Do you have a single MD on your team? Because none of us have seen them. Denying refunds? That's 2 investigations now. We are done being afraid of harassment and threats. I refused to give my information and you knew my whole case?

Do not use them. They double charged my account because there product is not temperature controlled when they mailed it and it was all melted in my mailbox and they refuse to refund me. You can’t get a live person on the phone it is an AI bot. Did not help with my depression at all. I ended up having to file a dispute with my bank because they refused to refund me.