Joyous - Low-Dose Ketamine Treatment Reviews | Read Customer Reviews of joyous.team

Joyous - Low-Dose Ketamine Treatment Reviews | Read Customer Reviews of joyous.team

Joyous - Low-Dose Ketamine Treatment reviews

Showing 227 reviews with 1 star · Clear filters

TG
Aug 2, 2024
"No Soup for you!"
I tried Joyous for a few months and didn't experience a change. I asked them to stop the auto ship and program. I didn't receive any more product. I was not in a great state of mind and didn't see the "form" I had to fill out to stop the payments. Months later i noticed almost $700 dollars taken from my account. I did not receive any product for this money. I contacted them and asked them for a refund. They denied it because i failed to fill out the form. Now I am dealing with the loss of that money when I don't make much - that has caused more mental stress. Do they really care about your well being or just money?
Response from Joyous - Low-Dose Ketamine TreatmentAug 2, 2024
Thank you for sharing your experience. We are truly sorry for the difficulties you encountered and the additional stress this has caused. We understand that canceling services should be straightforward, especially when dealing with mental health challenges. We have sent a request through Trustpilot to learn further information. You can also share further details here https://www.joyous.team/joyous-experience . Your well-being is important to us, and can assure that we prioritize providing acceptable care. We look forward to hearing back from you and resolving this matter promptly. ~Best, Joyous Team
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Patient
Aug 2, 2024
AI driven. Poor quality. Avoid!
Started out good. Mostly messaging from an AI. No phone number to call. It takes days or weeks for a human to get back to you. Contradictory messages. Constantly changing dosage up and down. States that it is private, but then wants to loop in your personal doctor and force them to sign a release that allows them to treat you or they will cancel the medication that their doctor prescribed.
Response from Joyous - Low-Dose Ketamine TreatmentAug 2, 2024
Thank you for sharing your feedback. We apologize for the experience you had. We strive to provide timely and consistent communication. Our goal is to ensure safe and effective treatment that our Medical Staff will request for continuation and/or coordination with a PCP or Psychiatrist for the safety of your health. This approval helps us tailor the best care plan for each person. We understand your frustration and are committed to improving our processes. Your feedback is invaluable, and we will work diligently to address these issues and enhance our service. If you have any further feedback to share, please feel free to share here https://www.joyous.team/joyous-experience . ~Best, Joyous Team
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Leslie
Aug 1, 2024
Scam
I started using Joyous and for awhile the ketamine worked. But it stopped working for me and I decided to stop. They charged my cc in July, then never shipped the product as I had reported I still had some as I had stopped taking it. They refuse to refund my money for July as they say, I was still receiving “services” Exactly what services you might wonder? A weekly AI check in, a website which they never add content to, telehealth providers whose availability is never less than weeks out, and regular shipping delays where you will repeatedly run out of medication before the next batch arrives. Ketamine is a useful therapy. Just don’t use this company which will happily charge you for a product and never ship it.
Response from Joyous - Low-Dose Ketamine TreatmentAug 1, 2024
Thank you for sharing your feedback. We deeply regret to hear about your experience, and we take your concerns very seriously. Our goal is to provide effective and reliable service. We apologize for the issues you encountered and we understand how frustrating this must be. We are committed to resolving matters promptly and can ensure that all billing coincides with services utilized. Please share further details here https://www.joyous.team/joyous-experience so we can work towards a resolution. Your feedback is invaluable in helping us improve our services, and we appreciate you bringing these matters to our attention. Thank you for your patience and understanding and we look forward to hearing from you. ~Best, Joyous Team
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Jenna Y.
Jul 28, 2024
I had my 3 separate appointments
I had my initial appt. They wanted me to get off a couple certain medications so I did so.. then next hurdle was getting all of my drs to write letters of recommendations.. no problem got them all turned in. Had my final appointment thinking after I had been off all medications and got the go from all previous doctors.. and being told that's all I needed to be approved for treatment... they still denied me after 3 different appointments. They are not here to help you. They screwed me on my former meds by giving me hope that I would only need to take 1 troche a day to feel better. Go anywhere else folks... they will make you jump hurdle after hurdle and when you show any frustration they laugh, roll their eyes and say oh well... after having me end all my previous drs . This place is a joke. My best guess is to have no history or mental illness diagnosed or have any current drs.. they will deny you and take down to you for being upset thst you jumped every hoop they make yiu jump through. Don't go here.. straight up CHARLITANS!!
Response from Joyous - Low-Dose Ketamine TreatmentJul 29, 2024
We sincerely apologize for the frustration and disappointment you experienced during your treatment. Your feedback is important, and we take it very seriously. We strive to provide clear communication and compassionate support, and it is disheartening to hear that we did not meet your expectations. We would like to discuss your case further to address your concerns and find a resolution. Please share further details here https://www.joyous.team/joyous-experience so we can learn more about your experience and resolve the matter. We look forward to hearing from you. ~Best, Joyous Care Team
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Michelle S.
Jul 25, 2024
It just didn’t work for me.
It just didn’t work for me.
Response from Joyous - Low-Dose Ketamine TreatmentJul 26, 2024
We are sorry to hear that the treatment did not meet your needs. Please share further details here https://www.joyous.team/joyous-experience so we can learn more about your experience. Thank you! ~Best, Joyous Team
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Thomas B.
Jul 24, 2024
Do not do business with Joyous Care
Do not do business with Joyous Care! They are impossible to communicate with, they will not answer a phone and everything is handled by text. I had a call with them over two months ago and still haven't received the meds. They were more than happy to charge my credit card and not deliver. Stay away! These people are terrible!!!
Response from Joyous - Low-Dose Ketamine TreatmentJul 24, 2024
Hi Thomas, we're so sorry for this frustrating experience. We're looking into this immediately and will reach out to you directly to get this resolved. This isn't the standard of care we strive to provide and we're investigating immediately. Again, we really apologize. Thank you, ~Joyous Team
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Ryan C.
Jul 23, 2024
A scam!
A scam! It seems cheap but they auto-enroll you in their monthly subscription for “services” yet they don’t make this clear when you sign up. Even if you don’t get any more ketamine you’ll continue to charge in perpetuity.
Response from Joyous - Low-Dose Ketamine TreatmentJul 23, 2024
We are sorry to hear about your experience. We strive for transparency, and it is concerning to hear that this was not your experience. Our subscription details, including the monthly charges, are outlined in the terms and conditions upon setting up the subscription. Please share further details here https://www.joyous.team/joyous-experience so we can assist you in resolving this matter. Your feedback is valuable to us as we continuously work to improve our communication and services. ~Best, Joyous Team
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Disturbingly M.
Jul 19, 2024
Try it!
Ketamine 100% saved and improved my life. I feel hopeful for the first time since I was a kid :) I would reccomend another site to get ketamine thru however, Joyous is impossible to get ahold of for support
Response from Joyous - Low-Dose Ketamine TreatmentJul 22, 2024
Thank you for sharing your experience and for letting us know that the treatment had such a positive impact on your life. We are thrilled to hear that you're feeling hopeful again. We are very sorry to hear about the difficulties you have encountered in reaching our support team. Your feedback is invaluable, and we are committed to improving our communication channels. If there is anything specific we can do to assist, please do not hesitate to reach out directly. ~Best, Joyous Team
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