Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

This review is about the company not the drug. The company is all by text. They suggest that you will get an answer from them. That is not true. I have texted the same question multiple times and I never get anything but a standard reply. There is absolutely no human contact after your first appointment. I cannot leave a message because that’s for providers only and when you do, they just text you to tell you that it’s for providers only and to call 911. Very frustrating. Also, their patient portal is not intuitive at all. Very difficult to use to find what you need. One of the reviews on here specifically mentioned using the journaling prompts, which I have searched for many times and cannot find anywhere. There is a group of people that chat, similar to Facebook, but I have no way to ask a question or get an answer on there because I’m not able to post.

It didn't help as much with the anexity

Been on the program for four months. I’m not sure if I think I feel better or not. My issue really has to do with dosage and their mailing practices. I live in the Las Vegas area. In the shade, it’s over 110 daily during the summer much less my black mailbox that is in direct sunlight all day. I track the shipment this time initially telling me it will take seven days for delivery from the east coast to Nevada. Well, it came early and because I wasn’t expecting it until Monday I was out of town. The product not packed in ice sat in a very hot mailbox for two days. They were melted once again (my second shipment that was melted). Question: How in the world do I report what milligram I’m taking when the product is so melted in the packaging that some squares have barely anything in them? Isn’t this supposed to be precise measurements.

Least expensive option for low dose oral ketamine. Everything is done online over zoom and its very easy. My only complaint is that cancellation is a multi-step process that shouldn't be so time consuming and difficult. You have to "ask their permission" to cancel and fill out off boarding forms to "justify" why you're cancelling. Im not happy about that at all. That brought the score from 5 to 3.

It was my mistake, but it’s tough to lose so much money. I didn’t realize that the subscription was a high monthly fee, whether or not you are using the troches or service. So I lost over 1000 dollars, and no, they don’t believe in refunds. It can be a life changing intervention, but please ask questions when you sign up about your financial commitment. And when you speak to one of their providers, be very clear if you’re ready to stop. They don’t tell you that there’s a form you have to fill out upfront, and you’ll be charged indefinitely regardless of whether you’re using the product or services.

I did NOT decide to quit treatment. I was told by Joyous that there were NO providers in my states. I NEVER had a PROVIDER in my state . I received a message telling me this, I still have it. I do appreciate Joyous for the treatment but I do not like feeling like I was trash and just being DISPOSED OF. There were no warnings, nothing. Bad Business! I feel improvement from the treatment but the way I was treated was just wrong. No providers for my stat and I was told canceling was the only option I WAS GIVEN. I am expecting a generic reply to this review like I have received from the other reviews and have given about my experience with the JOYOUS team. You really need to come up with a way to explain to your clients that treatment is over other then some bogus excuse you gave me.

I was a client for several months and during a follow up appointment the provider asked me to get a medical clearance from my Kaiser medical doctor. I sent the clearance to my doctor and didn't receive it back. Joyous sent me a termination letter for my service. A couple of months later, I asked the office if I could continue treatment and they said "okay", just click on this link for an appointment. The new provider at the appoinment made it sound like a booked the wrong appointment for a continuing patient when I am new, and they already discharged me for being difficult for not returning the letter. I asked if I could get another copy to send to Kaiser and she said she would check. The next day, I get a text saying I was already discharged and don't want me back.

The medicine is helpful, and the telehealth visits convenient. My provider is helpful and knowledgeable. However, Joyous uses USPS for shipping, and I've had pretty much constant issues over the past several months I've been a patient. Some shipments arrive in a few days, but most take weeks to arrive. I've had to spend an inordinate amount of time and energy tracking down lost med shipments. I've narrowly escaped running out of medicine twice in the 4 months I've been a patient, with the shipment showing up in the evening of the last day of my medicine supply. There is ZERO sense of urgency from Joyous staff when these issues occur, which is often. Considering the controlled nature of this medicine, and the severity of mental health issues Joyous patients' deal with, you'd think they'd prioritize on-time, reliable shipping, and a method to contact a human being immediately in case issues arrive. Ketamine has been helpful for me, but considering the vast logistical issues and lack of patient care, I'm currently searching for more reliable alternatives.