Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Horrible! After my medication was filled the first time it was more than 2 weeks late the next month and I don't have it again this month. My NP was wonderful but the rest of the people I spoke with were horrible. The medication works. Unfortunately they couldn't care less about their patients. If they were as expedient about getting out scripts as they are taking out your payments it would be a helpful and healing journey. Unfortunately that is far from the case.

Poorly organized and untrustworthy. Absolutely NOT a good option for people with severe Major Depressive Disorder. The right hand didn't know what the left was doing. I asked to be canceled and left alone. They struggled with reading comprehension on the "left alone" part. Struggled is too gentle of a description. They failed in wildly, gloriously spectacular fashion. I was told that I couldn't be discharged as a patient until I saw my provider. That was a lie. I have the receipt. I was told they couldn't move forward with any cancelation until I clinked the link and filled out the offloading form. That was a lie. I have the receipt. By reading through several pages of reviews, it seems these lies - or at least the second one - is habitual. My advice to all with mental health difficulties: be your own advocate and your "no" needs to have the teeth of a pitbull. When a company that's supposed to be a mental health care provider begins to actively harm your mental health, no. Disorganization, asinine protocols, and apparently a heavy, heavy appetite to keep getting that monthly scratch. My first paragraph sums it up. Their robotic response below is telling. I had email communication with the CARE TEAM LEADER last night. They fully know the details of my situation on their end. I'll have no further communication with dishonest people. If TrustPilot would like to see the receipts to mark my review as genuine, sure. Gladly.

Tried to cancel less than a week after my last payment, they said I have to wait until I'm billed again. Pretty far from their stated "no commitment", "cancel any time" language on their website. It's especially unfortunate because I had just wanted to cancel for a few months due to a financial issue that popped up and had planned to come back. Now I can't trust them.

This service exploits those battling depression. I completed two months of treatment and then messaged to have my account cancelled. This was directly within the text messaging system which serves as the main form of communication. I was hospitalized and had no ability to see these recurring charges until discharge. Three months later and I was still being charged – equating to three billing cycles worth of charges with no appointments or medications during this time. Beware of this company. They refuse to refund the three months. Until this experience is turned around I feel it is very important for this review to serve as a reminder, a reminder to those who are already in a particularly vulnerable position in their lives. Just to reiterate, an exploitative subscription service against those suffering from depression. Is this a company you'd want to place your treatment trust in? As I continue dealing with Joyous regarding this refund, I will continue updating this review and rating with progress updates – whether they be good or bad. Let's see if this is a company that truly stands by their customers battling depression or hide behind "policies" that are in place to further exploit patients.

Good god! These guys text me 3-6 times a day at all hours, as early as 6am and as late as ~10:30pm. It’s just non-stop. Some of the text messages were to remind me to take my daily survey hours after I had already completed it. I tried to use chat support but all that does is direct you to call a number. When you call the number, they tell you they don’t do phone support and tell you to email an address. You email an address and they tell you to open a ticket and give a link…. When I opened a ticket, their responses about the extreme text messages were clearly generic responses and they were not listening to what I was saying at all. Several rounds of that and they just stopped replying all together. I’ve repeatedly asked them to call me and they won’t. As someone that used to manage a 200+ person call center, this is the worst customer service I’ve ever received. I have no issue with the NP that’s been prescribing but the company does not have it’s act together and is extremely unprofessional.

Joyous failed to fulfill my medications for 2 months, but continued to bill my credit card. After multiple attempts to contact someone I finally received an email with no remedy other than to cancel with no reimbursement. Their T&C's state that subscription includes 30-days of medication each month, but they say that it does not and they will not apply the payments to other months, fulfill the medication, or offer any further support.

*****DO NOT USE THIS COMPANY!!!!!!!!!!!! Ketamine therapy is a wonderful & powerful healing tool, when it’s done right. Joyous DOES NOT do it right!!!!!!! They sell you on LIES!!!!! They bill you $129, send you this powerful medication, and LITERALLY throw you to the wolves!! They don’t back up ANYTHING in their ads. All of their promises about being there to help with anything is absolute b.s.!!! There are some fantastic ketamine therapy companies out there that set you up for success, JOYOUS IS NOT ONE OF THEM!!!!!! They keep raising my dose and billing my card tho I haven’t responded to a single check in in over a month!!!!! This is sooooooooo dangerous!!! Joyous is a money making making bot that just sends you in circles. They never personally respond to anything!!!! I can’t cancel to save my life and I’m furious! THEY TAKE ADVANTAGE OF & PROFIT FROM THE MOST VULNERABLE IN OUR SOCIETY!!!!! Please don’t make the same mistake of taking them at face value that I have!!!!!!

DO NOT TRUST THIS COMPANY! They keep charging you even after you have cancelled. You have to report them as fraud to the bank. UPDATE: this is the response I received from Joyus; Hi, as mentioned in our Terms and Conditions: "All purchases are final once paid, all fees, including subscription fees, are non-refundable regardless of whether services are utilized, except as prohibited by applicable law. However you may cancel your subscription at any time in accordance with section 5 (cancellations and refunds) to stop incurring future subscription fees." I canceled before my billing date. As others stated here, there’s no phone number you can call. There’s a number to text and an email that they never respond to. They charged me anyway and are refusing to reimburse me. Even though they did not send any medication.