Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

I had a really good experience with the treatment itself—it helped so much with my PTSD and chronic pain. But the way the company handles customer care is terrible, and it’s really disappointing. At first, I was offered a reduced rate because of financial hardship, which I really appreciated. But later, they raised the price again, and when I couldn’t pay it as often, I requested a pause, but they later canceled my membership entirely. When I tried to restart, I was told I just needed to book a new appointment—but I couldn’t get anyone to respond to my emails and I can’t even do that through their website, and no one will help me. It feels like they just gave up on me when I couldn’t afford the $130/month. For how expensive this is, there should be a better way to pause and restart a membership. This isn’t like a medication you need to take long term—one month’s supply lasts me a long time, so why should I have to pay $130 every single month unless I actually need a new prescription every month? It also shouldn’t be this hard for returning patients to book or reschedule an appointment. Also why didn't anyone call to follow up after my membership ended? Honestly, it seems like they only care about signing up new people and getting your money. Once you’re already a patient, it’s like they forget about you. It’s such a shame, because the treatment worked, but the way they treat their patients is just awful. They need to do better. People like me rely on this, and it feels like they don’t care at all. Now, I don't know where to go from here.

Although the experience of trying Ketamine has been very helpful for my anxiety and depression, I cannot recommend this company. The customer service is dismal, the company seems like it only has a handful of employees, and I was charged for another month's subscription even after requesting a cancellation. $130 is a lot of money, and I was denied a refund. Trying to cancel my plan is a serious pain, and I had to hound them the second time I tried to cancel because there was no response the first time I attempted to cancel. I've had to dispute this payment with my credit card company because the "team" refuses to reimburse me for something I did not consent to purchasing. I cannot imagine offering a service as life-changing as this while not having the people-power to back up their claims. This is endemic of the larger issue in American Healthcare, profit over people. Do not use this service. There are others out there that are much better. Unfortunately those services are much more expensive, but perhaps it's worth it to get the customer service and help you need when dealing with something as powerful as Ketamine.

Avoid this company at all costs, never received a follow up from a physician after initial dosage was mailed out, and never received any further treatment. Only way to reach them is by text message and they never respond when attempting to cancel. Had to file a dispute with my bank to get them to stop charging me and then they canceled the subscription a few days later as a response to my bank after the dispute according to them and sent an email to “off-board” me which I still never received, then they tried to charge me again after the cancelation but my bank blocked it. They claim they are a on call physician service which isn’t true.

BY FAR the worst medical subscription service i have ever used. For 1 year i used them and dealt with nothing but shipping, subscription, and check-in issues. The monthly calls are a joke and the doctors want to get off the phone with you as soon as possible. I never had a call that lasted 10 minutes, and not a single time was there any meaningful communication. To make matters worse, to cancel your subscription you either have to reach out to them after your billing date AND are forced to pay an extra month with no medication. Clearly this is a company with zero morals and solely wants to charge you $130 a month to make money. They couldn’t care less about the well-being and health of their patients, which is a true shame. I highly recommend avoiding this company to save your self from incompetence and headaches. There are plenty of competitors or doctors who will actually put your wellness first. Sadly, this company is run by greedy businessman who are in it for one reason

I attempted to sign up for this service. I had my intake appointment w/ my provider who stated I will receive a link to pay (allowing meds to ship). It has been 5.5 days since my appt and I still have not received the payment link. There is no way to call and talk to an actual person, but they do allow texts. I have sent 3 texts plus five emails. All I get it ‘they are looking into it and will get back to me as quickly as possible. No actual info, no timeline. No one assigned to my case for resolution. Today I sent my final email/text/online messages saying they had until end of day to actually provide assistance or I would be going with a competitor and writing reviews to warn others. They didn’t even bother to respond to that one. As a 20 yr nurse who has worked directly with medication orders in physician clinics this is absolutely BONKERS. There are a lot of companies providing this service now, find one who actually cares about their patients.

Total Scam Meds never arrived. I filed a complaint. Couldn't get a real human. A bot told me I had to file a police report and and file a USPS claim and send them the docs. I've paid, received nothing, and now have to do a bunch of paperwork. I've also read cancelling is near impossible and they keep charging you. Update: just tried to cancel and they said they had to keep my subscription open until I provide the requested docs. Don't fall for it.

Having a lot of communication issues with joyous. If this were a more serious issue i was having I would be really scared, luckily I’m just strongly advocating for myself, but I shouldn’t have to be my own doctor when there is supposedly some kind of medical supervision going on. I was upped to 30 mg after having issues on 20. I took their advice and spit out my saliva during treatment and it totally cured the nausea. Im feeling more energized and dont want to lose my progress. All week they have knocked me back down to 10 for absolutely no reason and no one will answer me why that’s happening or keep me on 20. I told them I’m staying on 20 and they need to respect my specific patient needs and they accused me of misusing their medication. Someone needs to call me and explain what is going on and how I can message their “doctors” for a week and not get the treatment I need.

Company billed and tried to collect even after I terminated service for medical reasons.