Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

Response from Joyous - Low-Dose Ketamine TreatmentDec 24, 2024

Hi B, we're so sorry to hear about this frustrating experience. Patient safety and treatment efficacy is our top priority, and in some cases, our medical providers make the challenging decision to discharge a patient if there are concerns that our treatment isn't right. We absolutely don't take these decisions lightly, and in any case where a discharge is decided, our patients receive a letter explaining the decision from the provider. We are really sorry that your experience with us with less-than-ideal, but we truly hope you find a treatment that is supportive and fits your needs on your wellness journey. Thank you for sharing your experience, and we'll share this with the team to look into the specifics of your situation. ~Joyous team

Response from Joyous - Low-Dose Ketamine TreatmentDec 24, 2024

Hi Megan, we're so sorry to hear about this challenging experience with us and we've escalated this to the Care Team to investigate what happened in your situation. Once a subscription is cancelled, patients should not continue to see payments so we're looking into this and will reach out directly if they haven't already. Thank you, Joyous team

Response from Joyous - Low-Dose Ketamine TreatmentDec 24, 2024

Hi Lori, we're so sorry to hear about this situation and we've escalated this to the Care Team to look into what happened in your specific case. Thank you for your patience as we look into the details, Joyous team

Response from Joyous - Low-Dose Ketamine TreatmentDec 24, 2024

Hi Nathan, we're sorry to hear you've had a challenging experience with our logistics. Our refills go out based on your last refill date, your current dosage, provider approval of rx, and the feedback of how many troches you report having from your last pack. Our refills are designed to go out before a patient runs out if they are requesting a refill and are approved for one, so we're looking into what happened in your specific case to understand what might have gone wrong. Separately, we provide treatment courses, guided meditations, and treatment support on our Be Joyous platform to help support patients through their journey. Patients are encouraged to do the things they love and bring them joy, and personalize the experience to their lives (so taking it in the morning vs evening, or breaking up the dosage or taking it with them to therapy sessions). We understand some patients prefer a more hands-on approach with a dedicated therapist, and completely understand if that feels more supportive for you. Thank you for trying Joyous and sharing your experience, and we hope you find a treatment that fits your needs best. ~ Joyous team

Response from Joyous - Low-Dose Ketamine TreatmentDec 24, 2024

Hi Derek, we're sorry to hear about your challenging experience using our service. We don't take patient discharges lightly, and providers usually only decide to discharge a patient if they feel that our treatment is not a good fit due to needing more in-person support or due to a potential safety concern. We want to ensure that our treatment is a safe and supportive treatment for our patients, and if a discharge is deemed necessary, patients will receive a letter from their provider detailing the decision. We deeply appreciate you trying our service and we're sorry if it didn't work out for you or wasn't a good fit. We certainly don't want our patients feeling like a number and we truly hope you find a treatment that is best suited for your needs to support you on your journey. Thank you, Joyous team - just a quick edit to share that this isn’t an automated response, we’re a team of real humans who respond to each review & look into the details to see how we can improve. Every single person’s story legitimately matters to us, so much so that I’m responding again on Christmas Eve. ❤️Wishing you well today and always ~

Response from Joyous - Low-Dose Ketamine TreatmentDec 24, 2024

Hi Brandon, we're sorry to hear you had a challenging experience with our customer service. Our team of dedicated Care Team and Nurse Team members work hard to help our patients and support them through treatment. We're sorry you felt we fell short in your situation and we're sharing this with the team to look into what went wrong in your case. If you'd like to share anything specific about your experience, you can do so here: https://www.joyous.team/joyous-experience We hope you find a treatment that feels supportive for you. ~ Joyous team

Response from Joyous - Low-Dose Ketamine TreatmentDec 9, 2024

Hi Sharon, we're so sorry for the frustrating experience you've described. We strive to make our treatment and guidance as supportive and helpful as possible, and describe the refill and follow-up process through the beginning of patient treatment, as well as sending reminders to schedule any appointments needed. We're really sorry you didn't feel supported during a challenging time, and will have someone reach out to you directly if they haven't already. Thank you and wishing you well on your mental wellness journey, Joyous Team

Response from Joyous - Low-Dose Ketamine TreatmentDec 5, 2024

Hi Kelly, we're so sorry to hear about this experience. We strive to make cancelation as simple as possible as soon as an offboarding form is completed, so we're looking into this immediately to see what may have gone wrong. A member of the team will reach out directly shortly to help get this resolved. Again, so sorry for the frustration and really appreciate you giving our treatment a try. Wishing you well on your continued mental health journey. We're looking into this immediately and will reach out directly. ~ Joyous Team