Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

I waited an hour and a half for my intake appointment and my provider never showed up. I texted joyous multiple times and was ignored and I am extremely disappointed. I scheduled another appointment but it's a whole week away, and it won't give me the option to choose a different provider. Why would I want to schedule with the same provider who carelessly didn't show up to my appointment to begin with? This is unacceptable. If you can afford literally anyone else, go with them over joyous. I'm only sticking with joyous because it's all I can afford.

I am writing this under my son’s account because I do not have Gmail but my name is Deb and Joyous is one of the worst companies I have encountered in my lifetime. I wish I could give it zero stars. Shortly before Christmas I contacted the company and told them that I was a long term sufferer of anxiety depression and PTSD. I told them the various medications I have been on and the struggles Ihave encountered over the years. The Nutse Practitioner who did my zoom visit told me all about the program and that I would be a great candidate based on my history. She also told me that since I was a veteran I would only pay around $100/month- not the normal $129/month that everyone else pays. She asked me where I lived and I told her Florida but that I was moving to North Carolina. Her only response to this was “will you be moving in the next 2 weeks?” and I told her no. I moved from Florida to NC on January 6 and the ketamine had not arrived to Florida yet. Luckily my husband was still there and was able to overnight the medication to me. I started shortly thereafter and after a bit of a rough start I began to experience some relief. At one point during a “checkin” they asked me if my address had changed and I told them yes and entered my NC address. Nothing was said and the checking contained while they encouraged me to take my daily doses. Close to a month in I received a text stating I needed to schedule a follow-up with the provider. I got on the zoom call and she asked a few questions about the ketamine and then wanted to “verify” that I wasn’t going back and forth from NC to Florida. I confirmed with her again that I had moved as I told her I was going to prior to starting the medication and certainly wasn’t going “back and forth” 91/2 hours from here to there. At this point she disclosed to me that she does not have a license to prescribe ketamine in NC. She said she would “get with the team” and find out what we could do so “we could keep me in my medication.” She said I would receive a message from the team within a hour. I got a text message the next day that said “your provider has indicated you have moved to NC and we cannot prescribe to you there. How would you like to proceed with your subscription?” I was shocked. What did they expect me to say. Clearly if they cannot prescribe me the medication I do not want the subscription. What is most concerning as a Nurse Practitioner myself, I see no reason for the provider to initiate this prescription/subscription when they knew full well that I was moving to NC and would it be able to refill it. What kind of person does this except for financial gain? To date Joyous has charged me $129.00 twice for medication they cannot refill and they never gave me my veterans discount even though it clearly stated VETERAN on the drivers license I uploaded to their site. When I told them so wanted to cancel, they sent a link which prompted me yo fill out why I wanted to cancel which I did. They said they would send an email with further instructions which they never did and then 30 minutes later they sent a text telling me to take 45 mg tomorrow 🤨 I have no idea who is running this company but it is definitely not patient centered care. This medication may help but I would advise you to avoid using this organization at all costs. They have no idea what they are doing and even worse, I don’t think they care. I have requested a full refund and expect to get it.

A waste of time. I had a really negative and stressful experience with Joyous. Got kicked out of the program because they said I filled a prescription for a narcotic that would interfere with their program, however it was an error and instead of make it right and work with me they give terminate my care (even though I showed proof that I did not fill any narcotic prescription) while I didn’t do a single thing to receive this kind of treatment. Dr Perkowski was downright rude in her actions, why would you turn away a paying customer especially when I DIDNT DO A SINGLE THING different than we discussed on the initial consultation and somehow then everything was golden. Customer service was not helpful, no phone number to call so you can never actually talk to the care team. That’s a big problem because if I could have actually talked to someone to explain that there was an error this wouldn’t have happened. There are other telehealth options for ketamine therapy, so unless they right their wrong I definitely will not be recommending them to anyone.

I had the 15 min consultation with a provider and she did not show up. I am very dissapointed as I was looking forward for this meeting to start because I need to treatment

HUGE PROBLEM IN PRESCRIPTION PROCESS WITH KETAMINE DUE TO NATIONAL CONTROLLED SUBSTANCE REGISTRY. During my initial consult with Joyous I was calling to learn more about what the treatment was and had general questions about the process. The health counselor treated it as an intake appointment. At the end of our 15 minute session, he said based upon the initial consultation he would write the prescription for Ketamine and send it to the pharmacy where Joyous fills prescriptions. He said if I didn't want to proceed I didn't have to pick up the prescription. THIS IS HUGE PROBLEM AND A SERIOUS NEGLIGENCE BASED ON OPERATING PROCESSES AT JOYOUS. HERE'S WHY: Today I had an appointment with a state mental health organization for counseling services and also psychiatry. This would apply to any agency that accepts state or federal healthcare like Medicare or Medicaid. During the consultation appointment, they asked me if I was taking any medication. I said I had discontinued taking my originally prescribed medications. While looking under my name in the national registry for controlled substances they saw I had a prescription for Ketamine issued on the day the Joyous counselor said he would send in the script if I decided I wanted to do Ketamine therapy. I was still undecided and exploring options. I communicated this to the state mental health counselor and they notified me that because a prescription for Ketamine had been written for me they would be unable to prescribe me any medication including my originally prescribed medications. So, even though I was undecided to do Ketamine therapy I'm now no longer able to get my original prescriptions that were treating my original diagnosed condition or be prescribed any other medications to try different prescription drug treatments. This was coming from a licensed Psychatrist. In short, if you decide to ask questions about Ketamine therapy to a Joyous counselor be prepared to not receive any other medication you were on before or be able to receive new mediations afterward even if you had no intention of going through with Ketamine Therapy. I'm completely screwed now and either I have to do Ketamine therapy for any kind of medication management or figure out how to resolve this issue. I had no idea I would not be able to get any more medication that I was already prescribed because I asked questions about Ketamine treatment during a 15 minute phone call. That is complete BS and total negligence

The medicine is great. The company is not. Uncaring, late deliveries all the time, false accusations towards me, unhelpful rude customer service, I'm researching other companies because these people are unbearable.

Customer Service is Horrible. I have met with a provider. I was approved to start treatment. I haven't been able to get into portal. They haven't sent out my medication. The portal keeps asking for my phone and a six digit code. I have reached out to Customer Service a multiple times to no avail. I need the medication. What is is happening?

I've been a Customer for a little less than a year. The treatment straight up works. It's not for everyone, but it works. The customer service side of things... I'm having... difficulties with their customer service right now. I'm open to changing this review if they actually implement some common sense. For example, the email they provided to this site to contact them is the exact, same e-mail address (and text number!) that people actually in the program use. Us trying to send or receive messages about our treatments, billing, questions about what we do if something is stolen out of our mailbox are going to the same inbox they're using for customer relations, marketing, potential customers, all communication with OUR doctors, all questions about when and how to take the medication, etc. And Look at allll of the responses. You never actually talk to a person. It's text or e-mail. This is mental health. This is not the place to mess around. They do not appear to be taking it seriously.