Joyous - Low-Dose Ketamine TreatmentReviews of joyous.team

I'm a social worker and it is not okay to treat patients this way. The customer service is terrible. You can't send a message to your provider between visits. They gatekeep scheduling by only sending out a link when THEY decide you need a visit and you can only schedule for the day of or the next day with that link. You cannot schedule a visit in advance. All replies via text are scripted, even the ones that claim to be from an "RN". They will ignore questions you ask via text message entirely. I had an issue with my most recent refill, jumped through all of the hoops, and they finally let me have a visit with my provider. I explained the situation, and the provider assured me they would replace my pack. It's been 9 days since that visit, and they are refusing to honor what my provider said. Now I feel like the provider just said whatever to be able to end the visit which took all of 3 minutes. I've been with Joyous almost a year and a half. Right after my visit with my Joyous provider, they sent me a text and asked me for a discharge letter from another clinic I was seen at 3 years ago to ensure I'm not getting Ketamine from 2 providers at the same time, even though there is a registry they can check for that. I feel that I'm being labeled a "seeker" just because I brought up a valid issue with my treatment. They have ignored all questions I asked regarding this. If there is an issue like this one, it should be discussed between the patient and the provider, instead of swept under the rug and ignored. They don't care about the mental wellbeing of their patients, they just want the $$$. *Update 4/30/2025- They replied here on trust pilot just to save face and act like they addressed my concerns. In reality, not a single thing has been done to resolve this issue. No one has reached out to me to even TRY to help. They asked for a reference number here on trust pilot. It's actually hilarious because I have gotten zero response to my messages, so how do they expect me to get a reference number when I can't get ANY reply at all from Joyous? It's almost as if they didn't read my review at all and replied with a scripted response.... *Update* 5/4/2025- Absolute silence from trust pilot and every other means of communication since I first filed a case on 4/10/2025. *Final Update* 5/6/2025- There was no resolution. They ignored messages and lied several times until it was time for my next refill anyway and now they are stating it's been "resolved and closed." That is a horrible way to treat a patient.

This company is a scam, at no point did I sign up for a subscription. I havnt spoken to anyone with this company except 1 time and I only received a 30 day supply only yet I've been charged for 5 months of subscriptions and they've provided 0 services to me for those 5 months.

what a terribly disorganized business. The provider was so late to my appt and wouldn't even complete the appt with me because it was labeled as the 'wrong' type of appt. What a complete waste of time. So unprofessional!

PA that held initial screening call was egotistical. She insisted I should have known questions that I had and should have done more research prior to our call. Why is she there if not to answer my questions. At one point on call I misspoke and said "edible" and again she was egotistical about the fact that I use that word. Customer service is a big fail at this company.

The worst. Cancelling the subscription is no easy feat. Paid for three months but only received one prescription and no refund given for the last month I was charged while the 'cancellation' process was in process. It's all in contract but not clear upfront - very misleading. Stay away.

You are not allowing me to cancel. This is malicious and dangerous business practice and I am tempted to figure out how to take legal action.

I’ve used them twice in the past with great results and a great experience. However this time, I was left very disappointed. Their system is full of bugs and trying to get any resolution through them is a shot in the dark. They’ve requested medical documents and I provided them but they still keep asking for the same stuff. Not pleased with this experience. Edit: 4/1/2025 You said to respond to additional information but you haven’t asked for anything specifically. Taylor blayne thacker Blayne.thacker1@gmail Update 4/9/25 Joyous reached out after I posed a negative review. Since then, nothing has moved forward at all. They keep asking for the same documents I have uploaded multiple times. When I ask what’s going on they say they’ll reach out to the provider but I never heard back. Sad to see what I thought was such a great company (and even had left a great review for them a few years ago) go downhill.

Customer service is nonexistent when you try to cancel. Also, for reasons they can't justify, have a 30-day cancellation notice period. So, don't think you'll get out at only $129. I wanted to give the program a chance for as long as possible, so I waited until five days before the renewal to cancel. I never heard anything. I had to report CC stolen and have the bank disassociate them with my digital wallet. I am currently disputing the charge with my bank. If this program worked, I'm not sure why they need to screw people out of the extra $129 out the door. Also, the technical errors in the emails and website made me question this company's attitude towards cutting corners. Things like, "You've been on the program for ${number_of_days}." I'm not convinced they are using the money they saved on the software engineers on the chemists in the compounding labs.