Justin Y.
Awful money grab operation
This is an awful service that uses automated check-ins. Sometimes, you get six a day, and sometimes, you don't get any for a week. If they forget to advise that an appointment is needed, you can pay two subscription fees and only receive one pack of medication. We reached out to a patient advocate and they directed us to file State Medical Board and State Pharmacy Board complaints on this service. *Money Grab* Even though your subscription covers your current month (often a month behind due to office visit and shipping delays), Joyous will still collect ANOTHER MONTH'S SUBSCRIPTION FEE without shipping any medication. "If a medication refill has been dispensed within fourteen (14) days prior to your next Billing Period, payment for that Billing Period will still be collected, but the Subscription will not renew thereafter. No refunds are provided for partially used Subscription Periods once Medication has been shipped."
Response from Joyous - Low-Dose Ketamine TreatmentOct 1, 2025
Hi Justin, we're so sorry to hear about your frustration with our service and we're looking into the specifics of what happened. We're going to request additional information here so we can find your account and reach out directly. We're truly dedicated to making this treatment as accessible as possible for patients who truly need it by offering it at the lowest cost while providing care and monitoring through check-ins and digital communications. Our treatment is a monthly subscription and don't align payment dates with medication shipments because each patient has a personalized plan and dosage that may require more medication one month and less medication in other months, so we want to provide tracking and support and access to providers regardless of dosage or delivery dates. We understand that felt frustrating for you and we've shared this feedback with our team. If you'd like to share more about your experience with our team, please do so at https://www.joyous.team/joyous-experience Thank you for your patience as we look into the specifics of your account. Wishing you the best always, The Joyous Team