Been a customer for 3 years! We absolutely love Joyfolie for the quality, style, and fresh fits that bloom in every season! Joyfolie is our go-to shop for photo shoots & cute outfits for mom and sisters!
Response from JoyfolieAug 25, 2026
Three years of styling special moments together, what an incredible compliment! 💕 We love being your go-to for photoshoots, sister looks, and those extra-special mom outfits. Here’s to many more seasons of fresh Joyfolie favorites!
KE
Kei
Joyfolie Never Disappoints! Beautiful Products and Excellent Customer Service!
Joyfolie never disappoints me! Every time I order from them, I’m always impressed by the quality, beauty, and attention to detail of their products. You can really tell that they put so much care into everything they create. The items are not only gorgeous and stylish, but they also feel well-made and worth the purchase.
What makes my experience even better is their amazing customer service. They are always helpful, responsive, kind, and professional whenever I have a question or concern. It’s so refreshing to shop with a company that genuinely seems to care about its customers and wants to make sure they have a positive experience from beginning to end.
I’ve ordered from Joyfolie multiple times, and they continue to exceed my expectations. Their products are beautiful, their quality is superb, and their customer service is just as wonderful. It’s rare to find a brand that consistently delivers both excellent products and excellent service, but Joyfolie does exactly that. I always feel confident ordering from them because I know I’m going to receive something special.
Joyfolie has definitely become one of my favorite brands, and I will continue to support and recommend them. If you’re thinking about ordering, I highly recommend giving them a try. From the gorgeous products to the exceptional customer care, they truly know how to make their customers feel valued. Another wonderful experience from Joyfolie, they never disappoint!
Response from JoyfolieAug 21, 2026
Thank you so much for taking the time to leave such a thoughtful review! 🥹💕
Your kind words truly mean the world to us. We're honored to hear that Joyfolie continues to exceed your expectations and that you've had such positive experiences with both our products and our customer service. Knowing that you feel valued as a customer is exactly what we strive for every day.
Thank you again for your continued support, your recommendations, and for being such a wonderful part of the Joyfolie family. We can't wait to serve you again! ✨💖
TL
Tiffany L.
Shady
Im leaving another review so people are aware that this company has repeatedly tried to flag my bad review to have it removed. This is another example of how shady this company truly is. I left a completely honest review of my bad experience and they're trying to have it removed.
Response from JoyfolieAug 20, 2026
We’d like to clarify how the review reporting process works, as businesses do not have the ability to independently delete or remove reviews from Trustpilot.
Trustpilot provides reporting tools that allow content to be flagged when there is a concern that it may not comply with the platform’s guidelines. When a review is flagged, Trustpilot—not Joyfolie—reviews the content and independently determines whether it meets their guidelines and whether any action is appropriate. Flagging a review does not automatically result in its removal.
We fully recognize that customers are entitled to share both positive and negative experiences, and a review being negative alone is not a reason for it to be removed. At the same time, businesses are permitted to use the reporting tools provided by the platform when there is a concern about whether content complies with Trustpilot’s guidelines.
We believe it is important to distinguish between reporting content for independent review and having the ability to remove that content ourselves. The final decision regarding whether a review remains published belongs to Trustpilot.
We respect every customer’s right to express their experience and opinion, just as we reserve the right to respond, provide clarification, and appropriately use the tools made available to businesses by the review platform.
HS
H-So
Beware of returns policy
What it feels like talking to their Customer Service…..sorry but not sorry.
That’s pretty much what you get. I suggest you dont get the size wrong, don’t have any issues and don’t wait too long to return because they literally don’t seem to care at all. They took my money as a “DONATION” because the dress is unusable by me and no option to return or get a refund. The email they sent solved nothing. Left me with a a dress that is now as useful as a cloth paperweight that I feel makes me look like a sad child from the Middle Ages because it HANGS on you due to the size.….I felt completely gaslight by the response I got back.
Sadly, even though I have ordered with them before, I have no respect places with a very unreasonable return policy. As a business, you need to try and be somewhat accommodating with returns. I will spend money elsewhere. And trying to report my review multiple times to have it removed when I am simply comparing how it felt working with this company says all you need to know.
UPDATE:
I don’t even remotely have any interest in reading whatever they decided to write in response to this. They must know that their policies are not well communicated, I have even read on here other return stories that are similar. So I have no interest in their “We are so sorry”. NO THEY DON'T SEEM TO BE SORRY. The return and exchange policy does not offer much flexability to their customers. Half their items are on sale and the return section is extremely confusing for sale item returns, and then when people have a problem, they try to be as nice as possible, but still do not appear care. I pretty much have no use for the dress. It looks like a sack of potatoes on me.
Don’t take my word for it, on their website look at all of the teeny tiny separate specifications and details that they have for returns and exchanges. It’s absolutely ridiculous. It is almost impossible to decipher the stereo instructions that are their sales returns and exchanges. Which just tells you all you need to know.!!
UPDATE AGAIN:
I am just guessing here, because my review was not taken down anfter being reported, they edited their response. And once again, I do not care what they have to say to try to defend their returns policy. I will not read it and I suggest you don’t either. I feel It is not a customer friendly return policy and it is confusing. I feel personally, that is deceptive. If one who is reading this review was also to go to other places other than their website, and read reviews. I believe you would find similar complaints.
Response from JoyfolieAug 17, 2026
We understand that our return policy did not provide the flexibility you were hoping for, and we have reviewed your correspondence with our Customer Care team to provide additional context regarding your purchase.
While you have stated that you do not intend to read our response, we will still provide one. When concerns are raised publicly about our policies, customer service, and how a purchase was handled, we believe it is important to provide the relevant facts and context for transparency. Our intention is not to change your personal opinion, but to ensure the circumstances are accurately represented for anyone reading this review.
The dress purchased was designated as a Final Sale item, meaning it is not eligible for return or exchange. We understand that you feel this was not communicated clearly enough. However, the Final Sale designation appears on the product page directly below the Add to Cart button, making the item's status available before purchase. Complete terms regarding Final Sale, discounted, and promotional merchandise are also available on our dedicated Return Policy page.
Like other online retailers, we maintain a separate policy page because it is not practical to reproduce every return and exchange condition on every page of a website. Different purchase types have different eligibility requirements, which is why a comprehensive policy page exists. At the same time, important product-specific information such as the Final Sale designation is displayed directly on the applicable product page.
It is also important to explain why Final Sale merchandise has different terms. Final Sale items are significantly marked down, often to a fraction of their original retail price. In this case, the dress was offered for less than half of its original price. If it were being sold under our standard return and exchange terms, it would not have been offered at that same deeply discounted price. The reduced price and Final Sale restriction are therefore connected.
These guidelines allow us to offer deeper markdowns while maintaining consistent standards for customers who purchase under the same conditions. Making exceptions after a Final Sale purchase would mean applying different terms to customers who purchased merchandise under the same stated policy.
We recognize that the dress did not fit as expected. However, fit can vary between styles and individuals, and an item not fitting does not change the Final Sale terms under which it was purchased. To help customers make informed sizing decisions, each product has its own garment measurements available on the product page. Because measurements and silhouettes vary between designs, we recommend reviewing the specific garment measurements before ordering, particularly for Final Sale purchases. Our Customer Care team is also available to assist with sizing questions before an order is placed.
When you contacted us, our team reviewed your order and explained why the return could not be accepted. Providing that information was not intended to dismiss or minimize your concerns. While receiving an answer you disagree with can be frustrating, our team responded according to the terms associated with the purchase.
We also want to clarify that we did not take your payment as a “donation.” The dress was purchased at a significantly reduced Final Sale price and fulfilled as ordered. The fact that the fit ultimately did not work does not make an otherwise Final Sale purchase eligible for return.
The item's Final Sale status, garment measurements, and applicable return terms were available before purchase, and our Customer Care team provided the same information when you contacted us. We have followed the terms that applied to the item at the time of purchase and provided the available information and assistance accordingly.
RA
Rebekah A.
Very responsive to questions and…
Very responsive to questions and helpful with sizing. Customer service is amazing.
Response from JoyfolieAug 17, 2026
Finding the right size can make all the difference, and we’re so glad our team could help! 🤎 Knowing you felt supported throughout your experience means so much to us. We look forward to helping you again anytime!
IH
Isaac H.
A wonderful support and customer team
A wonderful support and customer team, to say nothing of wonderful clothing, great sizing options and fast shipping. As an entry point into the Boho-chic aesthetic, it is perfect. The clothing quality is wonderful and the styles are unique.
Response from JoyfolieAug 11, 2026
Boho-chic with a little Joyfolie magic sounds like the perfect combination! 🤎 We’re delighted you’re enjoying the distinctive designs and quality of our clothing, along with a range of sizes that makes finding the right fit easier. Your kind words about our team mean so much!
KL
Kaitlyn L.
Timeless Quality for Special Occasions and Everyday Wear
I cannot say enough good things about Joyfolie! I’ve been a customer for years, and I truly keep coming back because their designs are absolutely beautiful, the size range is fantastic, and their timeless style makes their pieces feel special.
The quality is incredible and I love that I can find beautiful styles for everyday wear, but also those extra-special pieces for holidays, events, photoshoots, and all of life’s big moments.
Joyfolie has become one of those brands I can always count on to make me feel excited about getting my daughter dressed. Beautiful, well-made, and lots of mother- daughter matches!
Response from JoyfolieAug 10, 2026
We love knowing Joyfolie has become one of those brands you can always turn to! 🤍 From everyday outfits to milestone moments, it’s so special to hear our pieces have been part of your daughter’s wardrobe for years. And of course, we’ll always have a soft spot for those mother-daughter moments!
LI
Lindsey
Stunning and whimsical!
These dresses are stunning, whimsical, and yet simple enough that you focus on the beauty of the person wearing the dress as much as the dress itself! They are perfect for my photography clients to feel their best in these timeless dresses.
Response from JoyfolieAug 10, 2026
This is exactly the kind of magic we hope our dresses bring to every session! 🤍 We’re delighted that our designs have become part of your photography wardrobe and help create those timeless, unforgettable images. Knowing your clients feel their best in Joyfolie makes it even more meaningful.
