JoyasdechinaReviews of joyasdechina.com

Response from JoyasdechinaJun 10, 2021

Hi Deijha I just checked your order, you ordered on May 25 (GMT+8) https://www.trackdog.com/track.html?trackNums=303651293993 We shipped on May 27 after we collected your items. It arrives in ORD on June 4, got clearanced and now in Hazelwood scheduling to be delivered, I think you can get it today. Sorry for the inconvenience, most of our customers get our package around 9 days via standard shipping in US，and 4-6 days via expedited shipping. Please contact out customer service, we will solve all the issues. Have a nice day

Response from JoyasdechinaJun 5, 2021

Hi Mayra We are so sorry for your experience, we checked on our end that we have talked to you on Whatsapp, and refunded the missing items to you, but you haven't been online since May 23, we also sent you a text. 5 items missing, because your have a good taste,that the 5 items of your order are running out of stock. In the meanwhile, we did launch our latest ERP system to manage out stock, syncing our inventory to our webiste instantly. We have now lowed our stockout rate less than 1%, please talk to our customer service, we will solve all your problems. Have a good day:)