SCAMMERS! Run away! I ordered some keychains at 9:37pm. They what’s app messaged me at 2:30am saying all of the 65 keychains I ordered are out of stock and they wanted to replace it with something else. When I woke up I said no, just refund me. They’re refusing and saying after 3 hours, it’s a 30% cancellation fee. I told them I’d call my credit card company and dispute, but they don’t care. They just keep saying after 3 hours it’s a 30% cancellation fee even though they don’t have the product. My guess is they don’t even have products to sell and just fraudulently charge people. My credit card company is great, but I’m very irritated by this.
JJ
Jekaterina J.
I had a diamond bracelet as a gift…
I had a diamond bracelet as a gift bought in a Barcelona store which has fallen off my wrist due to a faulty clasp, i
I reported to their customer service and had no reply or at least apologies. I do not recommend shopping at their store!
SP
Sharie P.
I have been waiting for them to correct…
I have been waiting for them to correct my issue since April and still nothing I never asked for a refund I asked for the items that I purchased. Is this a real company?
TB
Thrifty Bella B.
This wholesaler is the worst
This wholesaler is the worst. There site and pricing is misleading and they forgot several items in my order and have refused to give me a refund for months now.
If you are considering this company run the other way. There communication is horrible as well.
Response from JoyasdechinaSep 24, 2024
I'm very sorry for the bad experience you've had. Normally we refund if the product is out of stock. Please tell me your order number so I can check what's going on.
SH
Shawty
Taking to long to credit your $ when…
Taking to long to credit your $ when not receiving the merch. Only credit the amount of merch but not the shipping. Need to remind them Abt the credit of shipping which I'm still waiting. Been more than 2 weeks
Response from JoyasdechinaSep 24, 2024
I am very sorry for the bad experience you have had. We will refund the relevant product amount and shipping fee to your account. Have you received the payment now? If not, please tell me your order number and I will help you with it.
BB
Brenda B.
I placed 2 orders…one never arrived at…
I placed 2 orders…one never arrived at my home, I blame Fed Ex and the other never came. Overall, very slow shipping.
Response from JoyasdechinaApr 23, 2024
JDC19762 and JDC19764 were ordered on the same day. JDC19764, which includes only four keychains, was sent in the JDC19762 package for safety reasons. The link and details of the shipment are as follows. I have explained this many times. FedEx even has photos of the packages at your doorstep. Please be cautious when leaving a review!!!
Number: 775799659033
Package status: Delivered (9 Days)
Country: United States -> United States
2024-04-11 15:20 US, OH, Toledo, Delivered, Left at front door. Signature Service not requested.
2024-04-11 04:43 US, OH, PERRYSBURG, On FedEx vehicle for delivery
2024-04-11 04:24 US, OH, PERRYSBURG, At local FedEx facility
2024-04-10 16:59 US, OH, PERRYSBURG, Shipment arriving early
2024-04-10 16:59 US, OH, PERRYSBURG, Arrived at FedEx location
2024-04-10 05:40 US, IA, ATALISSA, On the way
2024-04-09 16:31 US, CO, ATWOOD, On the way
2024-04-09 04:27 US, UT, RICHFIELD, On the way
2024-04-08 15:15 US, CA, BLOOMINGTON, Departed FedEx location
2024-04-06 17:20 US, CA, BLOOMINGTON, Arrived at FedEx location
2024-04-06 00:00 US, CA, LOS ANGELES, Picked up
2024-04-03 04:15 US, Shipment information sent to FedEx
======================================
Powered by www.17track.net
https://www.17track.net/?nums=775799659033
UC
UC
Wrong products received
Wrong products received. Refuses to provide return shipping label. Will be filing dispute with PayPal today. Thanks for asking me for a review. It reminded me about this unresolved issue with you. LOL.
Merchant's response is false. Never called because they don't have my number. At the time I had written the review, no one had contacted me. After filing dispute with PayPal, suddenly they respond. LOL.
Keep digging the hole deeper for yourselves. YOU WROTE THAT YOU CALLED AND SPOKE WITH ME, THAT IS A LIE! We'll see who's laughing in the end.
Response from JoyasdechinaApr 14, 2024
Dear, please be aware that we have contacted you multiple times and sent you return labels, but we haven't received any response from you. You only requested an upgrade compensation from PayPal. Today (April 15th), we will send the return labels to your email and phone for the last time. Please respond promptly upon receiving them. Otherwise, we will have to assume malicious intent on your part. Thank you! All chat records are available for reference. Please ask others to review them as well!
--------------
It's really quite amusing. How could we have sent you the first package and received it smoothly without your phone number? Only then did you realize that the product was missing parts? Can packages be received in the United States via email address? Moreover, you replied just a few hours ago that you would send the return package the next day. All the chat records are there. How could it be that we didn't know your phone number? It's truly laughable!
——-----
DJ
Danielle J.
Missing product, no refund, SCAM!!
I’ve made 3 large orders with this company ($100-$300 USD) and I will never order from them again. The first 2 orders had issues of them switching products I ordered with other things (some not at all similar styles, and others the wrong size or color).
But my last order in October 2023 is unforgivable. I’m completely missing 23 items, plus didn’t but received the correct items for about 15. It’s so frustrating. Sandra in customer service kept telling me to be patient, she will fix it, after New Year festival, blah blah. It’s been 5 months now, way after Lunar New Year and she is no longer responding to my messages. I’m so disappointed, I can’t even restock items I spent time and money to market.
Response from JoyasdechinaSep 24, 2024
I'm very sorry for giving you a bad experience. We will return the relevant product amount and shipping fee to your account. Have you received the payment now? If not, please tell me your order number and I will help you.
