Joyasdechina is listed under Jewelry & Watches.
Joyasdechina (joyasdechina.com) has 386 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Tracy C.
I have been dealing with issues regarding my first order shipped into two parts 1 part received wonderfully, 2nd part is still on going Canada Post has done their part but Joyasdechina shipper will not refund me or ship me the product missing still. Over a month now.
Angela C.
I didn't get my Naruto pencil case 2 pens and my cute devil wallet
Susan L.
I’m missing some of the order
Stephanie A.
I had a necklace I ordered 10 of, I only received the chain, no pendant All other items were great!!
customer
I really want to give them 5 stars. theirs a couple of things that they could improve within there company. on there website, if an item is sold out, it doesn’t tell you it’s sold out. I believe this is my second time , I was sent a partial order and wasn’t given the option to pick something else, ( 4 items, quantity of 19 items) were sold out! Then I was given a gift card. Now, I ordered again ( using the gift card)and half the items were sold out again, I understand they probably sell out very quickly, but a ( sold out) on the item of interest on the site , would make it so much better. Saves time and the hassle on both the buyer and worker. 2nd order came with some stained items. I notified the employee and they said, the pictures I sent were not clear. I resent the pictures and he said “ okay I see”. The fact you have to wait two weeks for them to gather your products and another week to ship, you would expect your order at least to be complete and not stained. I’ve been extremely patient with them, yes, given the circumstances I was very annoyed with them at this point. If you’re going to order, make sure you ask if the items you placed an order with are available. Like I said, I would love to give them 5 stars but they need some things to change.
Michelle M.
My only issue with this company is that it takes so much longer than other companies that are in the same country to get items from them. The quality is nice but be sure to look through all the pictures to know what you are truly getting don't go by the first 2 pictures
Tia W.
No one in customer support reaches out to let you know that they do not have ALL the items that one orders. I would like to be informed and then see if I even want to continue with the rest of the order. Also, the warehouse needs another system with tracking inventory. I am able to purchase but after 11 days processing then I get an email stating ordered has shipped but several items out of stock. That is very unprofessional.
Response from JoyasdechinaOct 8, 2022
HI Tia: I am sabrina. the COO of Joyasdechina Thank you for your comment, I checked the ordering catalog with your name in the background. Yes. You ordered some very nice products, you have a good eye 👍. For wholesalers, there are a lot of products being sold every day. There are some products that are in stock at the time, but when the order is sent to the back office. Maybe temporarily some very, very good selling products are not in stock (usually we tell the customer to wait a few days or choose to get a refund. But most customers want this part of the product to arrive in the next package and quickly ship all ordered products to their location for sale) so if you have doubts about this. Maybe it's just an isolated case. But in any case. You can tell me. Here's my FB and email: [email protected]. When you have any questions please let me know. I'll help you out! I hope your business gets better and better!
Brooke P.
A lot of the pens are broken and sadly I can’t bead them and use them . I had to throw out 6 today. 75% of them were fine but please check the pens before sending
