JoyasdechinaReviews of joyasdechina.com

Response from JoyasdechinaSep 24, 2024

I'm very sorry for giving you a bad experience. We will return the relevant product amount and shipping fee to your account. Have you received the payment now? If not, please tell me your order number and I will help you.

Response from JoyasdechinaMar 11, 2024

https://www.17track.net/?nums=4PX3000991792028CN Dear, please check your shipping link. As the order was placed during the Spring Festival period, the website page has already informed you of the shipping time for Spring Festival orders. Therefore, shipping will be a bit slower than usual. It's not that your order hasn't been shipped. Please confirm this before leaving a review. Thank you!

Response from JoyasdechinaMar 11, 2024

https://www.17track.net/?nums=271759469941 Dear, here is the shipping link for your order. I'm very sorry for any inconvenience caused. I have checked all our emails and indeed did not receive your message. Normally, we have customer managers follow up on orders, but since your order was placed during the Spring Festival period, our website's homepage also explains the shipping times for orders placed over the Spring Festival and offers a waiting discount. I see that your order has been shipped after the holiday ended. Please feel free to check the shipping link at any time. Thank you!

Response from JoyasdechinaMar 7, 2024

Dear, I am truly sorry for the negative experience you've had. Unfortunately, I couldn't find an order under your name. Could you please provide your order number? I will investigate what happened and get back to you. Generally, the reasons for not receiving goods include: 1) Choosing sea freight, which takes longer; 2) Purchasing a single product without meeting the MOQ; 3) Special product issues (such as liquids, batteries, etc.) that require shipping in multiple packages to ensure safe transport. Regardless of the reason, our customer service should be in touch with you. Once you provide the order number, I will verify and respond to you. I am very sorry for any inconvenience caused! We will send a gift to the order address as a token of our apology. Looking forward to your reply!

Response from JoyasdechinaMar 7, 2024

Dear, I am very sorry for any negative feelings caused. Upon reviewing your order, it consists of the purchase of a product: Wholesale fidgets toy doll clothes shoes baby bottle MOQ≥10 JDC-FT-ZWF002. As we are a wholesale website, some smaller products require support for MOQ, so purchasing just one item does not qualify for shipping. We have processed a refund for this order. Thank you for your trust and support. We have issued a gift card for your next shopping experience.