Journey BikesReviews of journeybikes.com

Response from Journey BikesApr 27, 2021

Arthur, Thanks so much for your continued patience! The shipping mess that originated with the Suez Canal mishap is still causing cascading delays but we finally have a definitive container date from X-Treme. The update we got from them is that their containers will be offloaded by the 5th of May. They'll be doing their best to ship all of the backordered bikes out to customers shortly thereafter. Your order puts you in queue for delivery and we are doing everything we can to expedite the process. Really, thank you so much for sticking with us. It's been a frustrating experience for all involved! Also, I wanted to personally apologize to you about the charge issue. Unfortunately the way it works with our system and pretty much all of our colleagues is that credit card authorizations can only be held for 7 days for compliance. It's different with an online retailer like Amazon that saves your credit card information in your user account. If we could not charge your card until items are shipped we absolutely would. Most of the time it's not an issue because the bikes ship out much faster normally. This year has been a real doozy. Thanks so much for understanding!

Response from Journey BikesApr 27, 2021

Patty, Thanks so much for your continued patience! The shipping mess that originated with the Suez Canal mishap is still causing cascading delays but we finally have a definitive container date from X-Treme. The update we got from them is that their containers will be offloaded by the 5th of May. They'll be doing their best to ship all of the backordered bikes out to customers shortly thereafter. Your order puts you in queue for delivery and we are doing everything we can to expedite the process. Really, thank you so much for sticking with us. It's a frustrating experience for all involved!