Journey BikesReviews of journeybikes.com

Sent me the wrong color. Wanted red and silver, got 2 red ones

I'm happy with my bike which I received in a week but still have not received the basket for it 3 weeks later. I've reached out to customer service 3 times and all I've heard is he can't reach his nakto rep. I also tried emailing nakto but did not receive an answer back. I got tired of waiting so I ordered one through the nakto website and to my surprise I received it in 2 days. I'm hoping to get the $29 I paid for a basket that should of been sent out with my bike. Sorry Journey Bikes but you failed with this customer. Update-Thank you Jason from customer care for refunding my $29 and I'm much happier now.

The purchase went smoothly. I preordered my bike and was told I would have an update. However I haven’t received any update and I’m becoming quite concerned as I have paid for my bike in advance. They said it would be available in April however it’s April 15th and still no idea if and when I will receive my bike. I put off writing this review hoping I would have my bike and more to review; however this is all I can say. Communication is key to happy clients.

It's ok. I haven't received any word on the status of my orders. So kinda hard to share a review. I did how ever order an extra battery and the younge woman that took my call was very nice and helpful. Lookin forward to my new bike soon.

I have had a bike since November that doesn't work did not work from day 1. After going back and forth w Journey and xtreme, being sent every part I thought possible, some being sent multiple times, because maybe the.new one they sent didn't work?! Who knows. Finally I took it to a bike shop who finally got it running w the original parts. Road it 10miles and the motor died! No word from xtreme and journey only responds to say xtreme is busy. I would never buy a bike over the internet again. What a rip off.

Fantastic customer service!!

I’m trying to get bikes from east coast to remote Alaska and Jason helped with all the permutations of that quest!

Great experience. On time delivery. Fantastic product at a great price. Friends and family love my new bike.