Josh's FrogsReviews of joshsfrogs.com

I have had nothing but great experiences with Josh’s Frogs, their products and their customer service! I love their live arrival guarantee because I have had issues a couple of times. They responded with in a day offering a refund or replacement. I have purchased 6 frogs from them, lots of feeders, decor, leaf litter, soil and have been nothing but happy with everything (aside from aforementioned ones I contacted them about.)

Not a good experience. First and foremost I drove from 2 states away almost a 14 hour round trip drive. I came to pick up 2 Yellow Terribilis. One was severely defected, of course they packaged the frogs in shipping packaging so I couldn't see and recommended not opening until I got home. Here I am 6 months later and I'm wondering what is wrong with this little frog that just won't grow and looks much different from his "bigger brother" at this point. I ended up getting the advice of Alex Menke a very experienced breeder and keeper of darts and he said that the frog is in fact severely defected, and probably needs euthanasia. So I contacted Josh's frogs and let them know, I had to call customer service 4 times and send a text to get an answer. I was told to send pics of both frogs and the current setup. My setup was fine and I received a response back that said the frog was definitely "severely defected" and they also immediately tried to divert blame to the "shipping company" mishandling them saying they wouldn't let something like that slip by.. obviously not remembering that I drove 14 hours from two states away to avoid any and all shipping lol. I then showed them pics of the frog literally moments after coming out the box already with the same severe defects and let them know I drove to avoid any mishandling. Brandon the rep then took accountability saying that they must've let it slip by somehow, which really I just took as him getting caught in a lie and trying to cover. I was also told that I could not have a replacement because they have none to offer at the moment and none in the future because they have "no breeders" currently. I find it interesting they would sell their only yellow terrib breeders... unless they knew there was something wrong with them or they were producing bad babies in the first place. They then offered a refund and claimed to send it back to a card that I do not even have anymore (without authorizing it with me) and the account has been closed out well over 8 months so I'm confused as to how they are even claiming I paid with that card, I paid out of an account ending in 3027 and they are showing they sent a refund to a account ending in 6977 which like I said is a card I used with them previously but was closed out over 8 months ago now. they are now basically telling me that I am out of luck, and to call my credit company, who is telling me if they sent it to a closed account it will either go back to them or it's gone. I have one good frog, one gimpy defected frog, no in store credit or replacement and apparently will not be receiving a refund. Horrible experience all around, all I asked for was a replacement or in store credit.

I've ordered from Josh's Frogs many times now. Their customer service answers quickly. They don't gouge on shipping charges. The supplies and bugs I've ordered have always been good quality. I live in Alaska so it can be hard to find places that will ship here. One time the shipping company lost the package for days and the insects arrived dead. Josh's Frogs immediately replaced them. I'm also grateful that they offer a variety of shipping options since FedEx is no longer available where I live.

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I have dealt with Josh's Frogs for a year or so, through several purchases, and just conversations about general or specifics regarding their products. They always respond quickly, and have always been able to answer my questions and meet my needs. They are friendly, knowledgeable, and just generally very nice folks! Prices are fair, shipping live animals is never cheap, but compared to others, their prices are extremely competitive. Their animals have been perfectly healthy every time, the feeder insects healthy and prolific, Shipments arrive securely packaged and on schedule. I shop with confidence at Josh's Frogs every time!

Only order from Josh's Frogs if you want dead/nonexistent insects that were packaged months ago. I find it confusing how they can have tropical insects sitting in an airtight cup on a shelf for 2+ months and then go on and say, "Live Arrival Guarantee" Pretty bad. Fast response on refund though. They must have a lot of experience issuing those.

They abuse their animals and sell unhealthy frogs!!!! Josh’s Frogs keep’s theses poor creatures in unsafe environments and improper living conditions. STAY FAR AWAY!!

Superworms arrived alive and healthy. I have 4 adult beardies and they devour feeders. Josh's Frog is the only vendor that delivers a quality product for the money. Huge superworms with free shipping. Excellent job, thank you!