SB
Negligent customer team - health at risk
The negligence of your customer team (Shawanda) is putting my health and progress at risk. I’m simply seeking a resolution - summary below. I signed up for a 6-week GLP-1 program (2.5mg). Upon receipt of my first order of on 1.03.25, despite the label indicating 2.5mg, upon measuring the medication, the compounding pharmacy (Revive) only fulfilled 4 weeks instead of 6 weeks (that I ordered). To be proactive, I reached out to customer service on 1.09.25 thoroughly explaining the issue, and sent pictures. There have been 6 email exchanges spanning three weeks between myself and customer service. I've been prompt w/ fulfilling the rep’s asks, and have had to re-explain the situation multiple times. The back and forth hasn’t been helpful, and my last email on 1.16.25 hasn't been followed up on. As of today (1.25.15), I am out of medication and am not able to administer the last two doses. At 4 out of of 6 weeks, I have already experienced positive gains which is remarkable. However, I am now stuck w/out any guidance and contingency plan on how to move forward.