WeightCareReviews of joinweightcare.com

Response from WeightCareJul 22, 2026

Hi there, we're sorry to hear that your experience with our Customer Support Team didn't meet your expectations. Unfortunately, we aren't always able to accommodate requests for refunds or changes to medication that has already been dispensed. We understand that this can be disappointing, especially when cost is a concern. If you'd like us to take another look at your experience, please contact our Customer Support Team directly at [email protected] with your account details so we can review your case and provide further clarification.

Response from WeightCareJul 22, 2026

Hi Joey, we're sorry to hear you've had a frustrating experience. Regarding your Clipp payment, any refunds for the promotional amount must be processed through Clipp, as they handle those transactions directly. If you're having trouble getting that resolved, please reach out to our Customer Support team at [email protected]. We'd be happy to coordinate with our Clipp representative to see if we can help move the process along. As for your payment information, please note that on our end we do not have access to your full payment details. We can only see the last four digits of the card used for verification purposes. If you have any other questions or concerns, our Customer Support team is happy to assist.

Response from WeightCareJul 22, 2026

Hi Ashley. We're sorry to hear about your experience and understand how frustrating refund issues can be. We'd be happy to help get your refund request escalated through our Groupon representative. Please contact our Customer Support team at [email protected] with your account details, and we'll work with our Groupon representative to assist you with your refund request.

Response from WeightCareApr 30, 2026

Hi David, we believe you may be mistaking us for another company, as we do not offer any 1-year programs. We’d be happy to take a closer look. Since we’re unable to locate your account with just your first name, please email [email protected] with the name and email used on your account, and our team will reach out.

Response from WeightCareApr 28, 2026

We’re sorry to hear about your experience and would like to help make this right. If you purchased the tirzepatide Groupon offer, this is our starter program for new patients. It includes a 10 mg total vial (the smallest vial size we offer), which is prescribed at 2.5 mg per week for 4 weeks as directed by your provider. Our Customer Support team will be reaching out to you as soon as possible to review your order and assist further. – WeightCare Team

Response from WeightCareApr 28, 2026

I’m really sorry this experience has been frustrating for you. Weight gain or plateaus can sometimes happen for reasons outside of the medication, like hormonal changes, or how your body responds over time. If you’re open to it, our team would be happy to take a closer look and see if there’s anything we can help adjust before you decide to cancel.

Response from WeightCareSep 3, 2025

Hi Erica, Thank you for sharing your experience with us. We’re glad to hear you’ve been seeing results with your medication, but we’re truly sorry that your expectations for ongoing medical support weren’t met. Our goal is to provide both effective treatment and attentive care, and it’s clear we fell short for you. I do want to clarify that doctor visits and monthly check-ins are included in the program cost — there’s no additional $800 fee to speak with your prescribing doctor. I’d like to review your account to understand why your messages weren’t connected directly to your doctor and why those check-ins didn’t happen as promised. Supervision and guidance while on this medication are extremely important, and you should feel supported throughout your treatment. If you’re open to it, please reach out to us at [email protected] with your details so we can investigate and ensure you get the care you signed up for.

Response from WeightCareSep 3, 2025

We truly hear your frustration and are so sorry for the experience you've had. This definitely isn’t the level of service we aim to provide, and we understand how upsetting it is to miss doses, especially after being a long-time member. While supply and fulfillment challenges have been affecting the entire industry, we understand how frustrating delays and gaps in communication can be and truly appreciate your patience. Thank you for sharing your feedback. We’re working hard to improve, and we genuinely hope to earn back your trust. please reach out to [email protected] and our support team will prioritize your case.