Melissa
Extremely Late Shipment, No Sign of Showing Up
Initially everything was smooth sailing. Then came time to get my second shipment. It has been over two weeks with no shipment arriving and no tracking number even being sent to indicate it has been shipped. I was charged already for this shipment. I emailed their customer support and they did not respond. I emailed them again and they responded that I should get the tracking number by end of week. The week ended and it did not come. Now comes the fight to get my money back AND find another provider. They better start shipping things on time or let the customers know they can't provide the compounded GLP-1 anymore. Their over 4 star rating is going to tank quick if they don't.
Response from WeightCareMay 27, 2025
Hi Melissa, we're really sorry for the delay and the lack of prompt communication. We understand how upsetting it is to be charged and then left without updates, especially when you’re relying on your medication to stay consistent with your treatment. Right now, the entire industry is experiencing major delays with compounded GLP-1s due to supply and pharmacy constraints, and while shipments are still going out every day, they are taking longer than usual. That said, you deserve timely updates and better clarity throughout the process, and we’re actively working to improve both. If you’re still waiting and haven’t already, please email us at [email protected] so we can look into your order directly. We know trust is earned, and we’d truly like the chance to make this right.