WeightCareReviews of joinweightcare.com

Response from WeightCareJul 3, 2025

Thank you so much for sharing your experience, and for being with WeightCare for a year. We’re really sorry to hear about the trouble you’ve had with the website and the delay in your last shipment. You should always have easy access to your care team, and it’s frustrating when tech issues get in the way. We also understand how tough it can be to restart medication after a break, especially with side effects like nausea. If you haven’t already, our team would love to support you through this, whether that’s improving access to your provider or helping you ease back into your routine. You can always reach us at [email protected]. We appreciate you being part of this journey with us and truly want to make it better.

Response from WeightCareJul 3, 2025

That’s amazing progress, nearly 40 pounds down! It’s so inspiring to hear how the first month gave you that big boost, and how you’ve been steadily and consistently moving forward since then. Curbing your appetite can make such a difference, and it’s clear your commitment is paying off. So glad you started this journey too! You've come so far.

Response from WeightCareJul 3, 2025

Thanks so much for your thoughtful feedback. We're glad to hear you’ve found the service easy to use and affordable, those are two things we really strive for. That said, we completely understand your concerns about the website, communication, and provider experience. We’re actively working to improve the online platform and make plan options like GLP-1 Lite more transparent. We also hear you on the need for better updates when there are pharmacy changes or delays, we know that kind of info is important, and we’re committed to being more proactive. Your input helps us do better, and we’re grateful you took the time to share it.

Response from WeightCareJul 3, 2025

We’re so sorry to hear about your recent experience, and we truly appreciate you taking the time to share such detailed feedback. It means a lot to us that you’ve been with WeightCare for nearly a year, and we’re incredibly disappointed to hear that the trust we built with you has been shaken. The decision to switch pharmacy partners was made to improve fulfillment speed and long-term supply consistency, but we know the transition hasn’t felt like an upgrade for everyone. Shipping delays and packaging concerns, especially in extreme temperatures, are serious issues, and we completely understand why receiving warm medication would feel unacceptable. While clinical guidance does state that the medication remains effective for up to 21–28 days at room temperature, we hear you: the experience of receiving something that doesn’t feel properly handled can be really upsetting. You deserved better confidence in your shipment. We’re actively working on improvements to packaging, pharmacy response times, and transparency to help rebuild the trust that’s been lost. We’re truly sorry to see you go, but we wish you nothing but the best on your journey and hope you find the support you need.

Response from WeightCareSep 3, 2025

Thank you for taking the time to share this, and we’re so sorry for the stress and frustration this has caused. It’s completely understandable to feel upset, especially after being with us without issues until recently. Delays like this, especially when you’ve already had to deal with a partial shipment, are not the experience we want for any of our members. We know how important timely delivery is, and we’re actively working to resolve fulfillment delays and improve communication across the board. If you haven’t heard from our team yet, please reach out to [email protected] so we can look into your order directly. We really appreciate your patience and hope to get this resolved as quickly as possible.

Response from WeightCareSep 3, 2025

We truly hear your frustration and are so sorry for the experience you've had. This definitely isn’t the level of service we aim to provide, and we understand how upsetting it is to miss doses, especially after being a long-time member. While supply and fulfillment challenges have been affecting the entire industry, we understand how frustrating delays and gaps in communication can be and truly appreciate your patience. Thank you for sharing your feedback. We’re working hard to improve, and we genuinely hope to earn back your trust. please reach out to [email protected] and our support team will prioritize your case.

Response from WeightCareSep 3, 2025

Hi there, thank you for reaching out. I completely understand your frustration, especially when things were running more smoothly in the past. You’re right that May brought unexpected delays across the industry. For help with your specific order, please reach out to [email protected] and our support team will prioritize your case. Whether you’d prefer an update or a refund, they’ll work with you directly to make it right. We really appreciate your patience and are committed to improving your experience.