Midi HealthReviews of joinmidi.com

I just wasted at least 18 hours of my life. I had TWO prescriptions that were fulfilled by MIDI’s custom Rx supplier, precision pharmacy. I placed the TWO separate orders totaling about $600 on March 3rd. MIDI’s site promises shipping 3-5 days after payment. By March 11, I had not received delivery of either order and created TWO separate tickets with MIDI. They were extremely slow to respond so I called precision pharmacy directly. Miraculously they shipped one of the orders the next day, March 12, and I received it on the 13th. For that order I only had to waste about 3 hours of my time with emails and phone calls. The other order was lost in transit and promised to order a replacement. Midi combined my 2 separate tickets for both orders under one ticket - the one for the order I received on March 13th. I emailed back asking them NOT to combine the tickets because they were for TWO separate orders. I was ignored. So when I demanded that they cancel the still unshipped order, they proceeded to email me numerous times that I had already received that delivery, and they kept referencing the tracking number for the order I did receive. I explained several times and with growing frustration that they were referencing the wrong order and tracking number and that I still had not received the order that was lost in shipping. At this point I just wanted my $181 refunded for the order that I never received. I tried to call midi several times. Their phone tree is slow and exasperating and I after having Toto spell my name to Ai bot and give all kinds of info, they sent me to VM as nobody was available to take the call. Then I kept calling back. After about another hour on the phone, I was able to speak with a “receptionist” who could do nothing but pass along my message. I just wanted to cancel the missing order that I had placed 13 days ago and just get a refund. I again tried email support. Email support simply could not understand that there were 2 orders, that I received one but not the other, and that I wanted a refund for the one I didn’t receive. I wasted literally 5 hours today - and much more time before today - with possibly the most frustrating order experience I have ever had. When they finally understood what I had to explain in no fewer than 23 emails, they tried to blame the fact that the delivered order was referenced in the email chain - BUT THEY WERE THE ONES WHO CONSOLIDATED THE TWO TICKETS I CREATED FOR THE TWO ORDERS AND THEN THEY COULDN’T FIGURE OUT THAT THERE WERE TWO SEPARATE ORDERS UNDER ONE TICKET!!!! I will not ever order from them again. Just horrible customer service that creates problems and then blames the customer for those problems.

I like my doctor, but the wait time to get answers is just not acceptable. When there is a problem with a prescription, or anything else, you have to message through the app and questions don’t get answered for days. It’s 2 business days, so if something comes up on a Thursday, or Friday, you are waiting until the next week for your answer. I have been waiting for a prescription for over 2 weeks now. It’s difficult to be patient with it at this point. You never get to speak to anyone on the phone when there are questions or situations that arise.

I was really hoping that Midi would be a part of my solution process. On February 24, I scheduled my initial meeting for March 3rd. As the 3rd neared, I got so excited and then I received an email notice that my provider needed to cancel and reschedule for almost three weeks later. Fortunately, I was able to find an earlier date on her schedule. That was only two weeks away. Just a few days before the appointment I received an email that the most recent appointment is also being canceled. The provider can’t make that one either. She rescheduled for three weeks away. No explanation. I filed a service support with Midi requesting the ability to change providers (I'd lost confidence in the one they auto assigned to me) and it has been four days with no response. I can not find a way to speak with anyone on the phone or digitally. I've cancelled all appointments and I'll be looking for a local, in person provider. ***Response to their reply: Requested info via email was so that they could cancel my appointment/account, which I could already did. It was not resolving the source issue.

I have been with MIDI over half a year and I just keep getting better dealing with my menopause symptoms and all the frustration that comes with it! My Clinician totally understands where I'm coming from and has all the tools and patience to guide me thru this chapter of my life! Before MIDI I was lost, confused and so sad. But now I'm starting to live again how I want to instead of how I was drowning myself. Thank you all for each part you play in my Menopause Journey! ♡

Working with MIDI has been a great experience. The ease of scheduling an appointment with insurance verification was such a relief. I was able to get an appointment within a week. I met with a NP who was both knowledge and personable. She validated my concerns and presented multiple treatment options. I was able to pick up my prescriptions from the pharmacy the same day. I am very pleased and I look forward to continuing my care with MIDI.

The whole experience was positive. I was able to make a next day appointment for my first session. My provider was very thorough and really seemed to care. She paid extra attention to my family history to make sure HRT was appropriate for me. I was able to pick up my prescriptions that same day. I really appreciate how convenient Midi made the whole experience.

I enjoyed my visit with the doctor. She was very attentive concerned and she prescribed me some stuff that’s gonna get me feeling a lot better cause right now I feel like I’m a 100 years old. I’m not that old. I’m in my 50s but get me on the right regimen I’m sure I’ll be feeling like I’m 25 again soon

Midi is great! My nurse practitioner is very attentative and tries to assist me with all my concerns.