Midi HealthReviews of joinmidi.com

I wrote the below review that was a one star and was quite upset. But Midi has not only replied here to try to address my concerns but also finally reached out to me with a real person by phone and email and resolved my issues. They were very professional and explained what caused my issue which was more due to my misunderstanding. I have just started with Midi so I am looking forward to receiving their products and hope that they are as good as their customer service. Original review: "I just spent $250 for an appointment to get one specific treatment. The Clinician put in the wrong prescription and there is no way to reach anyone to correct this. Only an AI that doesn't understand or can officially correct this issue. So I don't even have a way to get my $250 back. No one is responding to my numerous emails or on line requests! DO NOT SIGN UP FOR MIDI!!!!"

I liked my provider and the visit was good. However I don’t like the billing process. Insurance was checked both through my insurance and on the Midi website..they are in network with my insurance. Got a bill today for $280 ($30 of which was for a behavioral health screening not disclosed) saying insurance not accepted. Found out Midi never even sent in a claim so how can they claim my insurance doesn’t cover? Of course getting in touch with them is impossible so leaving these reviews to maybe get a resolution to my issue. Update: Midi has been in touch with me both through this review and through a billing support ticket I submitted. I will revise my star rating once I see the results of my inquiries. Thank you. Update #2: Finally after contacting Midi billing multiple times, a Revenue Cycle Specialist found and fixed an error with the insurance information they had and resubmitted my claim. My claim is now with my insurance company and is currently being processed. I’ll update this review yet again if any other issues arise. I will say that everyone at Midi has been very helpful and they truly wanted to get to the bottom of my issue. You may have to contact them multiple times, but they have been very nice, professional, and helpful every single time.

The provider actually listens and tries to get to a solution

So far I really like the providers. They do listen and answer questions and seem to have a good understanding of midlife needs. However, their customer service is not good. It is all generic responses directing you how to access things and not answering questions directly. I’ve had about 6 messages in the portal with the same generic response and when I called the customer service line they basically took my info and never called back. I have charges on my flex spending account via insurance with no receipts so now I am paying double. I want to continue seeing my provider but not sure I can afford too with these issues.

My first visit was okay. I didn't feel the connection with my NP. Then she went on leave. I really like my current NP she is on top of it.

I used Midi Health for just a VERY short time as I found the mail order med part to be a bit difficult to navigate against a traveling schedule with the 3-5 day lag. The NP I was assigned, Christine, was kind, professional and knowledgeable. It was easy to communicate with her and the team via the portal. While I have used telehealth regularly for a number of years, I made the decision pretty quickly that the online pharmacy part of my program would not work given my travel schedule and their 3-5 day window from order to send.

I would say your website is not great. The communication time needs to be improved. Someone needs to be held accountable for following up to make sure things get completed.

First visit….. Provider knowledgeable and straight to the point. Only recommendation would be to not time limit first consult to 30 min to not feel rushed. Even extending an additional 15 min would help. Overall satisfied patient.