Midi HealthReviews of joinmidi.com

Excellent service

The process, from beginning to end, has been so easy and informative. At no point was I talked down to or made to feel less than. The clinician was thorough and informative and the speed with which I was able to get care was impressive to say the least

After my second virtual apppointment with my Midi Health provider (Angela Dilaura), I was told to get labs done and follow up with another appointment (3rd one at $150 per visit) to go over results and get started with HRT. Went to Quest and had labs done. Unbeknownst to myself or Quest, Angela forgot to send all lab orders so I was very surprised when, 2 days later, I received orders that would require me to go back to Quest to have more blood drawn. Midi expected me to rearrange my schedule again for a second Quest visit and pay a second $60 co-pay to Quest to have the missing labs done. When I reached out to Midi, they tried to blame Quest although Angela didn't submit the labs to Quest correctly and I was able to prove that. They not offer to reimburse me for a 2nd co-pay or even apologize for their mistake. I also never heard from Angela regarding this - if Midi cared about their patients, the mistake would have been acknowledged. The support rep that I spoke with was extremely unhelpful and dismissive so I've moved on and am receiving great care from a real doctor who is amazing. Midi is a terrible company that cares about the money, not the patient.

I liked my provider and the visit was good. However I don’t like the billing process. Insurance was checked both through my insurance and on the Midi website..they are in network with my insurance. Got a bill today for $280 ($30 of which was for a behavioral health screening not disclosed) saying insurance not accepted. Found out Midi never even sent in a claim so how can they claim my insurance doesn’t cover? Of course getting in touch with them is impossible so leaving these reviews to maybe get a resolution to my issue. Update: Midi has been in touch with me both through this review and through a billing support ticket I submitted. I will revise my star rating once I see the results of my inquiries. Thank you. Update #2: Finally after contacting Midi billing multiple times, a Revenue Cycle Specialist found and fixed an error with the insurance information they had and resubmitted my claim. My claim is now with my insurance company and is currently being processed. I’ll update this review yet again if any other issues arise. I will say that everyone at Midi has been very helpful and they truly wanted to get to the bottom of my issue. You may have to contact them multiple times, but they have been very nice, professional, and helpful every single time.

I have received some of the best care I’ve ever experienced from Racheal Freeman. She is incredibly attentive, responsive, and easy to reach, and she always explains things clearly. She has been tireless in trying to understand the cause of my mental fatigue, thinking outside the box and continually offering different options and alternatives. I truly feel heard and supported, and I’m very grateful to have her as my doctor.

I couldn't get a live person to confirm anything. I reached out and messaged my NP- Amber Rutkin and she was no longer listed as one of my providers. I can't get any answers, needed to cancel upcoming appt, got a text to reach out to care@joinmedi, email was undeliverable. Frustrating & confusing dealing with (2)portals- Athena Health and Mid portal. Going back to a live physician!

They didn’t notify me that they were not accepting my insurance anymore after I had been seeing them for over a year. I got stuck with a $150 office visit bill. They should have made sure I knew this before I made my appointment with them.

They canceled my first appointment claiming I did not respond to a spam text. When called out that that confirmation was done through their exhaustive on boarding process they refused to correct and the appointment remained cancelled on short notice. Others have complained that you are just a number here and man does it show! Best to find someone else with a human connection.