Bridget B.
If I could give them zero stars I…
If I could give them zero stars I would. I am in the crux of needing help for menopausal symptoms and had an appointment scheduled for two weeks. I got a text asking me to confirm the appointment two days in advance, which I immediately confirmed. I received a return text from the auto bot confirming my appointment. Several hours later, I received a text out of the blue saying that my appointment was canceled. I reached out by email as there is no phone number for this company, and after four emails over a two day span, received no response from them. It is obvious that they do not care about potential patients. I had the highest hopes only to be severely let down by this company.
Response from Midi HealthDec 5, 2024
Hi Bridget! We are so sorry for the inconvenience. Your appointment should not have been canceled if you replied to the confirmation text message. We have requested some information from you so we can look into this and get this resolved for you. For future reference, our phone number is 1-888-731-8994 and our email is [email protected] https://www.joinmidi.com/contact-us We will do everything we can to make this right!



