Homebase Reviews | Read Customer Reviews of joinhomebase.com

Homebase Reviews | Read Customer Reviews of joinhomebase.com

Homebase reviews

366 approved reviews, newest moderated first

Not P.
Jun 15, 2026
Be More Direct And Honest
I’m not happy I was charged for the plan on the first day when it said I would have a 14 day trial. There needs to be a more clear explanation of when you will be charged when choosing a plan. This was misleading and lead to a failure hardship for me.
Response from HomebaseJun 16, 2026
We’re so sorry for the confusion and frustration. Thank you for the feedback—it helps us improve. New accounts do receive a 14-day trial, but selecting a paid plan can end the trial early. We can see you upgraded through Apple. You can request a refund through Apple and cancel the subscription. Then request a callback here and we can help restore your trial and have your subscription start afterward: https://support.joinhomebase.com/s/ 💜
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Julio R.
Jun 15, 2026
We had a delay on the amendment due to…
We had a delay on the amendment due to the CC expiring, and there was no grace period, so we were downgraded ASAP without letting us do much. We have been clients for so long, so it was disappointing.
Response from HomebaseJun 16, 2026
We’re so sorry for the frustration, Julio, and thank you for the feedback. When a credit card expires, there is a 9-day grace period with multiple attempts to resolve the payment issue before an account is downgraded to Basic. We also send email notifications when payments fail or cards expire. We understand those notices can sometimes be missed. If you’d like more information, please reach out and we’ll be happy to help. 💜
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Jess
Jun 11, 2026
great program and customer service so…
great program and customer service so far
Response from HomebaseJun 12, 2026
Thanks for the 5 stars! 🙌 We’re so glad you’re having a great experience with both the program and our customer service. That’s exactly what we strive for—making work radically easier while being there when you need us. 💜 Thank you for being the best part of Homebase 💜
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Adrianne
Jun 11, 2026
It just took alot of time
It just took alot of time. And communication was disjointed as we were trying to work together to get everything together. No fault of the person on the phone.
Response from HomebaseJun 11, 2026
Thank you for the thoughtful feedback—we really appreciate it. We’re sorry the process took longer than it should have and that communication felt disjointed. That’s not the experience we aim for. Your feedback helps us improve, and we’ll use it to do better moving forward. 💜 Thank you for being the best part of Homebase 💜
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Scheduler
Jun 10, 2026
Easy to use and get results
Easy to use and get results
Response from HomebaseJun 11, 2026
Thanks for the 5 stars! 🙌 We’re so glad Homebase is easy to use and helping you get results. That’s exactly what we’re here for—simple tools that help unstoppable teams win the day. 💪 Thank you for being the best part of Homebase 💜
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John K.
Jun 9, 2026
It was quick and efficient
It was quick and efficient. And the agent was nice and friendly
Response from HomebaseJun 10, 2026
Thanks for the 5 stars! We’re so glad the experience was quick, efficient, and friendly—that’s exactly the purple standard we aim for. Real help, right when you need it. 💜 Thank you for being the best part of Homebase 💜
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I am The O.
Jun 9, 2026
He listen and was able to resolve issue.
He listen and was able to resolve issue.
Response from HomebaseJun 9, 2026
Thanks for the 5 stars! We’re so glad to hear the issue was resolved and that our team took the time to listen. That’s the purple standard in action—real support when it matters most. 💜 Thank you for being the best part of Homebase 💜
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anne B.
Jun 8, 2026
Payroll Deduction
The agent that helped me did not stop until he figured out how to complete everything I needed today. I really appreciate the time that he took to figure it out. Thank you so much.
Response from HomebaseJun 9, 2026
Thank you for the amazing 5-star review! We’re so glad our agent stayed with you and got everything resolved. That’s the purple standard—real people, real support, no giving up. 💪 We truly appreciate you recognizing the time and care that went into helping you. Thank you for being the best part of Homebase 💜
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