Fridays HealthAt Fridays Health, our mission is to transform personalized weight management and obesity medicine. As a premier telehealth provider specializing in GLP-1 medications, we guarantee a weight loss journey tailored to your needs. Enjoy unlimited access to our team of dedicated medical experts and a fully bespoke care regimen, including well as support groups and coaching in mental health, nutrition and movement. Your Fridays insurance concierge is able to submit prior authorizations for medications like Ozempic, Mounjaro, Zepbound and Wegovy as well as deliver compounded versions like Semaglutide and Tirzepatide directly to your door from our 503a and 503b certified pharmacy partners. With round-the-clock support from our holistic care team and multiple weekly interactive sessions, Fridays Health delivers a comprehensive telemedicine service aimed at empowering your path to health and well-being. Get started!
Fridays Health (joinfridays.com) has 4,428 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Personal Care · Costa Mesa, California
Excellent
Personal Care · Fountain Valley, California
Excellent
Personal Care · Westlake Village, California
Excellent
Personal Care · Los Angeles, California
Excellent
4,428 approved reviews, newest moderated first
customer
Customer service had me on the phone with a provider, 1 hour after my initial call.
Response from Fridays HealthNov 10, 2024
We’re delighted that our team was able to connect you quickly with a provider! Ensuring timely support is very important to us.
Diane A.
super quick turnaround on appointment request!
Response from Fridays HealthNov 10, 2024
Thank you for noting our efficiency! We're committed to making care as accessible and convenient as possible.
Dr. S.
Good prices and service!
Response from Fridays HealthNov 10, 2024
We appreciate your recognition of both our pricing and service quality. It’s great to know we’re meeting your expectations.
Angela N.
I have asked multiple times to cancel my subscription with no result. I have emailed and virtually chatted to follow direction of Join Fridays again with no results!
Response from Fridays HealthNov 10, 2024
Thank you for reaching out and sharing your experience. We're truly sorry for the frustration you've faced in trying to cancel your subscription. Your feedback is important to us, and we understand how essential timely communication is. We have escalated your request to our support team to ensure that your account is canceled without further delay. Please know we're committed to resolving this promptly. For any additional concerns, feel free to reach out directly at [email protected].
Stephanie M.
The customer service has been very pleasant to deal with as well as any staff member that I have contacted/corresponded with.
Response from Fridays HealthNov 10, 2024
We’re so pleased that you’ve had such a pleasant experience with our team. Providing friendly and helpful support is central to our mission.
D&T F.
Beyond Abysmal. I’ve been with Join Fridays for 8 months. Six out of eight of those months has been a huge hassle and tremendous time suck. Because of the nature of the service, you have to interact with Jon Fridays every 4 weeks, in order to receive your meds. Yesterday, was one of the days I needed to Start the refill process. I have grown to dread those days b/c I know what’s comming. To make a long story short, I ended up filling out the required online paperwork three times. From there, it should take one, 10 minute call with a provider, but no…. The providers are often clueless and have poor communication skills. I was very specific with my provider about my current dosage and what we should be doing, moving forward and my provider agree that I should stay on the same dosage. I confirmed this with her verbally, twice and I was purposely specific in order to avoid a hassle later. It should be easy. 30 minutes after the telehealth video call with my provider, I receive a email from the pharmacy advising me that I will be getting a lesser dosage, with no explanation. Meanwhile, two days b4 even having my telehealth call, my Visa card was charged, in full. I needed to find out why I was getting a lesser dose than my usual dose— that required approximately 6 emails over the next several hours with completely useless “support” representatives one of which said that I would need to have a second telehealth call— you know, because I have all the time in the world to be doing things two and three times. I was given an appointment at 6:20 last night— when I logged onto the telehealth visit at 6:18, for my 6:20 calm, I waited 30 minutes, all of this is time and date stamped on screenshots that I took. At some point a Friday’s representative comes on my telehealth visit to tell me that my provider called out, but that she’ll work diligently to find me a provider. Long, long, long story short no provider came on for an hour and 25 minutes..all to resolve an issue that SHOULD have been discussed on my earlier telehealth visit. I have screenshots of the time I got on the 6:20 Telehealth zoom and screenshots of time & date stamps proving that I waited nearly 2 hours to be assisted. It shouldn’t be this difficult or time consuming. Incidentally, Friday’s advised me that I will be receiving a lesser dosage due to the end of the medication shortage, but what’s amusing about that is that despite me getting less medicine, I will not be paying a lesser price. Sloppy, sloppy sloppy.
Response from Fridays HealthNov 8, 2024
Thank you for taking the time to share your experience. We’re sorry to hear about the challenges you faced, and we understand how frustrating it must have been to deal with delays and miscommunication. At Fridays, we’re committed to improving our processes and ensuring smoother experiences for all our patients. Our team has been working hard to enhance support during times of high demand and ensure that provider interactions go as expected. We're also addressing the specific concerns around appointment wait times and will look into the issue you faced to prevent it from happening again. Regarding your dosage and recent experience with your prescription, our providers work to follow medical protocols that are impacted by various factors, including availability. We want to make sure you feel supported in every step of your journey with us, and our team is here to help with any questions about your care. Please feel free to reach out to us at [email protected] so we can address this directly and work towards a solution that best meets your needs. Thank you again for your feedback; it helps us serve you better in the future.
Maria
I would not recommend Join Fridays. Find another service. I am only using them to get a prescription sent to my pharmacy and they can't even help me with that. Their website breaks down often and is extremely hard to use. I have been messaging their customer service for a week without a clear resolution. All I want is a refill and to switch to a new pharmacy, how hard is that?
Response from Fridays HealthNov 7, 2024
Thank you for sharing your experience with us, and we’re truly sorry to hear about the frustration you've faced. We understand how important a smooth process is, especially when it comes to managing prescriptions and ensuring access to the medications you need. Our team is currently working hard to improve our website's functionality and customer support responsiveness to make sure requests like yours are handled promptly. Please know that your feedback helps us improve. We’d love the opportunity to make this right for you by expediting your refill and pharmacy switch. If you could send a quick message to our customer support team at [email protected], we’ll prioritize your request to get this resolved as soon as possible. Thank you for your patience and for helping us become a better service!
Jamie D.
I was with JF for about 3 months before canceling. Once commended for their communication and customer support, they are now a telehealth company that lacks both of those qualities. They do not offer the medications they claim to offer (they do not offer 12.5 or 15 tirzeptide), their prices are not communicated well (the price you pay and the medication you are eligible for now depends on the subscription you have- that was not the case just months ago), their responses are automated, and they do not adequately inform their doctors of what is going on within the company to answer simple questions like: why can I no longer get 15? Why is my 12.5 now 11.25? How much medication am I actually injecting into my body? I understand chaos has ensued due to FDA struggles, but communication is a must. If you are looking to get medication, I suggest a different company. This one is not communicating well enough for me to trust them any longer.
Response from Fridays HealthOct 29, 2024
Thank you for your feedback, and we're sorry to hear about your experience. We truly value communication and transparency, so it's disappointing to know we fell short. Regarding your concern about Tirzepatide: due to recent FDA changes, Tirzepatide is no longer on the shortage list, which means we are no longer able to offer the compounded version of this medication. This has affected the availability of certain doses, including 12.5 mg and 15 mg, and we apologize if this wasn’t communicated clearly. We understand that this can be frustrating, and we're actively working on improving how we relay these important updates to our patients. We’re also revisiting our pricing and communication systems to ensure a smoother, more transparent process moving forward. Your experience highlights areas where we need to improve, and we will be addressing these internally. I do want to point out that our pricing is available under the "pricing" tab on our website. Thank you again for bringing this to our attention. We’d love the opportunity to assist you further and rebuild your trust. Please feel free to reach out directly if you have any additional concerns.