EmbodyReviews of joinem.co

Response from EmbodyJul 21, 2026

We're sorry to hear about your experience and understand why this was frustrating. To clarify, the charge placed at sign up is a temporary authorization, not a completed charge. If a patient is not approved for treatment, that authorization is automatically released and refunded. We understand that this process may not have been as clear as it should have been. If you still have questions or concerns about the authorization or refund, please reach out to our support team again so we can review your account and make sure everything has been handled correctly. Thank you for taking the time to share your feedback.

Response from EmbodyJul 21, 2026

Have you checked your patient portal? When in doubt feel free to reach out to support and they can give you all the updates you need. Calling is usually fastest.

Response from EmbodyJul 21, 2026

We are truly sorry to hear about your frustrating experience with communication and the billing process. It's completely understandable that you're upset about being billed before approval and having difficulty understanding our support staff. We sincerely apologize for the inconvenience and the overall negative experience that led to your cancellation.

Response from EmbodyJul 21, 2026

That definitely sounds more confusing than helpful. We're sorry you received emails requesting your address when you weren't expecting to place an order. That's not the experience we want anyone to have. Please know that we do not charge patients for medication they have not ordered. Please reach out to our support team again so we can review your account, investigate why those emails were sent, and make sure everything is corrected. Thank you for sharing your feedback.