Theda B.
The process was fast
The process was fast. Shipment fast. The people was wonderful also in contact

Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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10,226 approved reviews, newest moderated first
Theda B.
The process was fast. Shipment fast. The people was wonderful also in contact
customer
Provider did not look in the chart to see the medication I was currently taking, and dropped the dosage. I contacted customer support within 15 minutes of this to explain that my current dosage was higher, and told them not to ship out the lower dosage. I sent 10 emails, had 3 phone calls and numerous text messages…and the lower dose was still allowed to be shipped. Needless to say, I had to demand a refund. I was initially told I could not get a refund because the medication “had already been shipped”. I pushed further, and explained that I had tried to get the correct medication, however no one would listen. I supplied all of the support ticket numbers, the emails and screenshots of text messages, and was giving a refund. I wanted to love this service, unfortunately having a provider that doesn’t look at the chart is definitely concerning. This seemed dangerous to me, and made me question their process. I had to change companies to get the appropriate dosage of medication. This absolutely could have been avoided if anyone would have listened when I started reaching out…….before the incorrect medication was shipped.
Response from EmbodyJul 21, 2026
We are truly sorry to hear about the frustrating experience you had with your medication dosage and the subsequent challenges with our customer support. We understand how concerning it must have been to receive the incorrect dosage, especially after your diligent efforts to communicate the issue. We regret that your concerns were not addressed effectively before the shipment, leading to such a negative outcome. Your feedback is invaluable as we continuously strive to improve our processes and ensure patient safety and satisfaction.
customer
So far so good. I wish the app had a tracker built in where you can log your weight and you shots
Dolores
So far my food noises stopped and its only my first shot.
Customer
My prescription was b12 and tirzepatide 15mg at the other place. When I changed they put me on 11mg tirzepatide and carnitine. I emailed customer support and they havent got back to me still.
Response from EmbodyJul 21, 2026
We appreciate you sharing your experience regarding the change in your prescription and the delay in our customer support response. We understand your frustration and are actively looking into why your previous inquiry wasn't addressed promptly. We are reviewing your case to understand the medication adjustment and ensure we provide the clarity you need.
Tem
Wrong dosage was sent, was told the customer service will contact me but haven’t heard back for 2 days already.
Response from EmbodyJul 21, 2026
Nobody wants to feel like they need a calculator before their injection. We're sorry to hear you received what you believe is the wrong dosage and that you've been waiting to hear back from our team. We understand how frustrating that can be, especially when you're ready to stay on track with your treatment. We've continued to improve our response times and patient support. Please reach out to our support team again so we can review your prescription, verify your medication, and help get this resolved as quickly as possible. Thank you for taking the time to share your feedback.
Should I C.
Was charged, Ordered placed with the pharmacy on July 5, and still no medication issued. Not even a tracking number. Inquired, first response received was “it usually takes a few days for medication to be issued”, “We will follow up with the pharmacy” asked again, response this time “confirmed that pharmacy received order, can’t provide shipping date, depends on pharmacy” I have used other companies and had medication delivered by the second week
Response from EmbodyJul 21, 2026
We sincerely apologize for the significant delay and lack of clear communication regarding your medication order. It's completely understandable how frustrating it is to be charged and not receive your medication or even a tracking number, especially after being told it would only take a few days. We are very sorry that your experience has been so disappointing.
Christa R.
My only issue so far is that I have been trying to get the prescription for anti-nausea medication that the doctor from my initial visit said I was prescribed. I have been in contact via email with support who said as soon as I provided the location of my pharmacy, that they would send the rx to them. Thst STILL has not happened. It’s been at least 4 days since my initial inquiry. Very disappointed as o would like to have this before my next dose!