Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
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The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I have been very impressed with the whole process from signing up, receiving my first order and actually taking my meds and seeing results. The meds came packaged very secure and with cold packs. It was overnighted to me. In just a few weeks I am already down 9lbs. I was able to get my dose increased for the 2nd month. Just as advertised, I was charged $129/month for my first 2 months. I was very skeptical at first after seeing some bad reviews but also many good reviews. I have only good things to say about Embody. I have been charged the same flat rate even when they increased my dose. The meds work! All is well! Give them a try.
HA
Hilary A.
I have reported this company to the FTC…
EDIT: In response to the business response below. I have already spent hours with a foreign call center and have asked to speak to a manager multiple times. They said there is no direct transfer to a manager and they would just have to call me back. They are claiming that even though it’s incorrect they can’t refund me which makes zero sense. No one will call me back. Your customer service is non existent! You should not advertise 24/7 assistance and provider support as your portal doesn’t even have messaging and yet you direct people to message in the portal and your texts and emails are all AI BOTS. Avoid this company!
I have reported this company to the FTC for fraud. They did a fake after visit summary on my account, but no Doctor ever spoke to me or met with me. The doctor did not read my notes and instead sent in a prescription with components that I am allergic to. I notated on my chart and in photos that my current prescription is compounded with glycine only. I have never had a company that prescribed semaglutide not allow you to meet with a doctor before prescribing something to you. I spent multiple hours on the phone trying to get my prescription canceled or corrected and the call center is in India and no one will help me. They say if I want it canceled, they will not refund me. I don’t know what I am supposed to do with a medication I’m allergic to. Also, all of this happened within 24 hours and they still will not correct it or offer me any assistance in anyway, this company should be shut down. They advertise that they pair you with clinicians & 24 hour support and this is a lie. I will have to dispute with my credit card company because every email and text from this company is AI !!! Nightmare
Response from EmbodyAug 6, 2026
We're deeply sorry to hear about your experience and understand the seriousness of the concerns you've raised.
We recognize how alarming it is to believe a prescribed medication may contain an ingredient you documented that you cannot use. Patient safety is our highest priority, and concerns involving potential allergies deserve prompt attention and clear communication.
Many telehealth evaluations are conducted as asynchronous visits, meaning a licensed provider reviews your medical history, intake questionnaire, uploaded documents, and any supporting information before making a clinical decision. Depending on the provider's medical judgment and state regulations, a live phone or video visit may not always be required before treatment is prescribed. However, every prescription is issued by a licensed provider following an individualized clinical review.
That said, we understand your concern that your documented allergy and treatment notes may not have been reflected in your prescription. We take concerns like these very seriously.
Please reach out to our support team again and ask to speak with a manager so we can conduct a thorough review of your account, your prescription, and your documented concerns, including your request for cancellation and refund, and work toward an appropriate resolution as quickly as possible.
Thank you for taking the time to share your feedback.
CC
Cassandra C.
My true experience I signed up on July…
My true experience I signed up on July 27 and I had no response for my order to get an appointment with the provider. I had to call on my own to see what was the delay in customer support helped out and immediately got me an appointment so I did like the urgency of making it right
LC
Laurice C.
Don't trust this company
Don't trust this company. It's been a terrible experience. Zero customer service, just emails one after another that say they will get back to you in 24-48 hours and that was last Friday, today is the following week Thursday, almost 7 days and no resolution. They sent my meds warm, in a white flimsy envelope with one melted ice pack and no insulation then I asked about the temperature and they said use it, "it SHOULD BE FINE". This is my body that I am caring for people. I have been using another company, meds always come in an insulated box with multiple ice packs, but I thought I would try this super low price on semiglutide. Im down 29lbs and thought, let me try the price seems too good to be true, well you get what you pay for because I received meds I cant use and no customer service. Scam! If I could leave zero stars, I would. Buyer beware of this scamming, lieing company.
Embody replied below for me to ask for a manager, I emailed, called and still no one responded. That speaks volumes to customer service.
Response from EmbodyAug 6, 2026
Hi Laurice,
We're sorry to hear about your experience and understand why you're frustrated.
We know how concerning it is to receive a temperature-sensitive medication and have questions about its condition upon arrival. We also understand how disappointing it is to feel like you're not receiving timely answers after several days of waiting. Patient safety is incredibly important, and we never want anyone to feel uncertain about their treatment.
We've continued to strengthen our shipping, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your shipment, your concerns, and the guidance you received to help work toward an appropriate resolution as quickly as possible.
Thank you for taking the time to share your feedback.
CU
customer
Simple
Simple. Easy and it works
LN
Liz N.
Very prompt and knowledgeable.
Very prompt and knowledgeable.
JW
Joni W.
Thank you so much!
Thank you so much!
NN
Nancy N.
Good Company
Good advertising, keeping the price low, allowing people to order per month for the low pricing. Overall just felt my experience was good, my questions were answered and I felt confident in placing my order. This isn’t the 1st provider I’ve worked with, but it is by far the best!