Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Trying to get a hold of somebody for questions is ridiculous. Sent emails with no response. Hold times when you try to call us always 45 min or greater. Who has the time for that??
Response from EmbodyAug 7, 2026
We're sorry to hear about your experience and understand why you're frustrated.
We know how difficult it is when you have questions about your treatment and can't get the support you need. Long hold times and delayed email responses are frustrating, and we understand that your time is valuable.
We're actively improving our communication and support experience to better serve our patients, but it's clear we fell short here. Please reach out to our support team again and ask to speak with a manager so we can review your concerns and help get the answers you need as quickly as possible.
Thank you for taking the time to share your feedback.
AF
Ashley F.
So far everything’s going good
So far everything’s going good
BC
Bc
The provider was very pleasant
The provider was very pleasant. The video visit went well.
TU
Tori U.
It was on time just as stated and the…
It was on time just as stated and the provider was very friendly and easy to talk too. Made the process smooth.
TV
Tammy V.
It takes weeks before you receive a…
It takes weeks before you receive a email that they need a doctor's note saying you can take the meds. They don't do refunds so if you can't get your doctor to write a note they keep your money. They take weeks to respond.
Response from EmbodyAug 7, 2026
Hi Tammy,
We're sorry to hear about your experience and understand why you were disappointed.
We know how frustrating it is to wait for updates, only to later learn that additional documentation is needed to move your treatment forward. We also understand how disappointing it is to experience delays in communication while trying to resolve the issue.
We've continued to strengthen our onboarding and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, clarify the documentation requirements, and discuss your concerns.
Thank you for taking the time to share your feedback.
RC
Randol C.
Scam!
From the beginning... I have communicated and provided a prescription for 9mg. I initially sent a screenshot from my online protal that was denied for not having my name on it and that said 9mg. I have sent an actual prescription in saying that my newest prescription is a 9mg dose. I then followed up with emails and text messages clarifying it was 9mg before shipment. The company supposedly sent out 4mg and when I received a shipment notice saying they sent 4mg... I called. They then told me that they didn't have a manager on duty and that they will not be providing a refund. Bank has it confirmed as a fraudulent charge for promising to deliver a product and service and not doing so. This is a fraudulent scam and I will be telling everyone I know about this as well as adding it to every public review available for your company.
Best of luck with that Karma from spending a lifetime ripping others off.
Response from EmbodyAug 7, 2026
Hi Randol,
We're sorry to hear about your experience and understand why you're frustrated.
We know how disappointing it is to submit your prescription information, follow up multiple times to clarify your treatment history, and still have concerns that the prescribed medication did not align with your expectations. We also understand how frustrating it is to feel like your concerns weren't resolved when you reached out for assistance.
Medication dosing is determined by a licensed provider based on your medical history and clinical judgment, and we recognize how important it is to clearly communicate treatment recommendations and address questions before an order is fulfilled.
We've continued to strengthen our onboarding, communication, and support processes, but it's clear we missed the mark here. Please reach out to our support team again and ask to speak with a manager so we can review your account, your prescription history, your treatment plan, and your billing concerns to help work toward a resolution.
Thank you for taking the time to share your feedback.
KC
Kim C.
The nurse practitioner was amazing
The nurse practitioner was amazing! She was courteous, professional, thorough, and answered all of my questions!
LA
Lara
Very professional and gave me good…
Very professional and gave me good information to make an informed decision. I felt heard.
