Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
joinem.co
Website
joinem.co
Category
Personal Care
Location
Wilmington, Pennsylvania
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 30% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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I've tried calling and email. Emails have gone unanswered. I wait 30 minutes today for a return call which is under the 50 minutes they stated. There is no message option in the patient portal.
Response from EmbodyAug 27, 2026
Hi Rhonda, we’re truly sorry for the difficulty you’ve experienced trying to reach our team. We understand how frustrating it is to have unanswered emails, long callback wait times, and limited options to contact support through the portal.
This is not the experience we want for our patients. Please reach out to us at [email protected] so we can review your concerns and provide additional assistance.
– The Embody Team
JD
Judy D.
The provider was great and listened to…
The provider was great and listened to everything I wanted to talk about. Best tele visit i have had with any provider ever !
AM
Alexis M.
The doctor was very informative and…
The doctor was very informative and answered all my questions with kindness and patience
LD
LuAnn D.
It’s unfortunate that zero stars is not…
It’s unfortunate that zero stars is not an option. My experience started out fine, product was approved and shipped, credit card charged. I had a FedEx notice that my shipment was delivered July 29. Problem was, I never received it. Called FedEx, they told me the shipment was delivered that day. The picture did not match anything at my house. FedEx said I had to call Embody and they had to initiate a case from the pharmacy. After multiple prolonged wait times, 45 minutes when I finally got through-first wait time was 1 hour, third was 1 hr 58 minutes, Embody CS told me they would notify the pharmacy and someone would be in touch with me. Several days later, still nothing. Aug 1 FedEx confirms shipment to the wrong address. Still nothing from the pharmacy. FedEx said they had heard nothing from the company or the pharmacy but finally gave me a case number. Emails went back and forth after I provided Embody with a case number. Still nothing from Embody. Aug 3 my neighbor informed me they had my package and dropped it off at my house, they had been out of town for a week and the package was in their box.
It has been over 100 degrees since last week here. Still nothing from Embody on reshipment. Finally got disgusted and called Link pharmacy(first time calling them was after hours and message said to leave a voicemail-there was no voicemail function available). Called them again the next day, explained what happened, they verified that the shipment was unusable and told me they would reship sometime next week. This has been dragging on since July 29 and still no medication. I would NEVER recommend this company, customer service is worse than American Airlines.
Response from EmbodyAug 6, 2026
Hi LuAnn,
We sincerely apologize for the incredibly frustrating experience you've had with your recent order and our customer service. It's clear that the delivery issues, the prolonged wait times, and the lack of communication caused significant distress, especially with the medication being exposed to high temperatures. We understand how critical it is to receive your medication reliably and on time, and we regret that we fell far short of that expectation. Your feedback is invaluable as we strive to improve our processes and communication.
Please email us at [email protected] so we can look into this personally.
The Embody Team
CV
Christine V.
NP was so supportive and understanding
NP was so supportive and understanding
KE
Kelly
Horrible communication
Horrible communication. Thus company does it's very best to make it impossible for you to find a way to contact them and/or cancel. Avoid at all costs.
Response from EmbodyAug 6, 2026
Hi there,
We are truly sorry to hear about the difficulties you experienced trying to reach us and manage your account. We are actively reviewing our communication channels to make them more accessible and user-friendly. Please email us at [email protected] so we can look into this personally.
The Embody Team
NF
Noreen F.
Very pleasant phone call with Ivan
Very pleasant phone call with Ivan. Everything went smoothly
CU
customer
I can't get a response via email and…
I can't get a response via email and it's been weeks. I can't speak to a human on the phone, I've been on hold for over 30 minutes!
Response from EmbodyAug 6, 2026
Hi there,
We are truly sorry to hear about the difficulties you've experienced trying to reach us. It's incredibly frustrating when you can't get a response via email or speak to someone on the phone, especially after waiting for so long. We understand your frustration and apologize for falling short of your expectations.
Please email us at [email protected] so we can look into this personally.
The Embody Team
