Steven
Customer Service is a Disaster
I ordered, it stated within 2 days it would ship. One week later no appointment, called, they only had appointments late at night (10:45). I made the appointment, stayed up (I wake up at 5am, this is late for me) - and while Drs were showing available in the waiting room, none joined me...for 45 minutes. It took another 2hr call to cancel and process a refund - which I have zero confidence I will receive.
Response from EmbodyAug 13, 2026
Hi Steven, Waiting for your medication while receiving little communication, especially after your payment has already been processed, is understandably frustrating. We recognize how important it is to provide accurate expectations, timely updates, and responsive support throughout the process. We'd welcome the opportunity to review your account and understand what caused the delay. Please ask to speak with a manager so we can review your order, the status of your prescription, and your previous support requests to help work toward an appropriate resolution.