EmbodyReviews of joinem.co

Appiontment went well

The incompitence of the Customer Service team is unbelievable. I filled out all the information, called 10 days later because I had not had the conversation with the medical professional. that happened at 915 pm that evening. Also my card had been double charged. Had that taken care of.....then they send the wrong medication. So not it has been 18 days at least 4 phone calls, and still waiting. I see all the great reviews, wondering where they came from.

My visit went as well.as I could have expected it to go!!

Easy, quick and answered all my questions.

The Dr was pleasant and answered my questions

Extremely easy process!

Just starting out not sure what to expect but so far so good

As others have stated, my first order of medication arrived hot from Florida as well. I was told over the phone NOT to use it, and that it was against company policy for a client to use a warm/hot product. I was informed that I would receive a new order, discarding the first botched batch. Waited, waited, called, emailed, kept being told to wait 3-5 business days for my new medication. After becoming frustrated I asked for a refund, they said no we cannot give a refund since a new order has shipped. There was no new order issued on my patient portal. Still nothing. Then received an emailed message from one of their CMAs saying that I could take the original hot medication and that that was the resolution to my issue. However, that original medication had already been discarded so I have zero medication, and this CMA is going against company policy. This should be a huge red flag to anyone looking to do business with these people. There is a serious breakdown in communication, policy, and ethics. And despite all of this, even after canceling my subscription, I am not eligible for a refund. I have nothing, literally nothing, to show for the $79 that your company has legitimately stolen from me.