EmbodyReviews of joinem.co

It's been 2 weeks since I signed up and had my video call. They sent me the tracking number 3 days ago, but it still hasn't left the facility. I leave on a business trip in 5 days and will be gone for a week. I have very little hope at this point that it will arrive before I leave. And since this medication needs to be refridgerated, it will be ruined by the heat sitting on my front porch for a week while I'm gone. $400 down the drain because these guys can't ship this stuff. They say 3-5 days, but all totaled it will probably be closer to 3 weeks by the time I get my shipment.

Excellent visit and venue.

Quick with no issues

Everything went well

I signed up for Embody on 8/3/26. It took a week to find out I needed to meet with a provider. Once I was aware, it took a week to even be able to schedule an appointment. The online appointment scheduler site wasn’t working and every time I spoke with a support specialist I got a different answer. My appt was scheduled, no appt was actually scheduled, they couldn’t schedule an appt, they couldn’t access the system, they escalated for someone to call me, they aren’t able to send appt confirmation for call appts and just keep calling if no one calls me…despite every time I call it’s well over an hour wait. All while never receiving an appt confirmation nor a phone call. I was finally able to schedule my own appointment and actually received a confirmation for 8/17. The confirmation noted I would need to join a link. I received several reminders of this as well and it was reflected on my dashboard. I joined the link a few mins early and no provider ever joined. I engaged chat support and they told me the provider would call instead of join the link, noting the appointment had been changed. I asked when and why I wasn’t notified, and the specialists just said some providers do that. Either way, I also never received a call. To top it off, the dashboard now says I missed the appointment…a lie! I have screenshots to prove I was on the call and communicated with chat while waiting. I also never received a call from anyone. Embody has already charged me for medications they are making zero effort to actually send. I’ve spent countless hours chasing down appointments and support. As a customer I should not have to do this. If I am required to meet with a provider I should not have been charged until fully approved. If I am required to schedule an appt, then that should be seamless and easy to do via the scheduler link sent, and at a minimum by a support specialist. If I schedule an appointment, how I can expect that appointment to be conducted, web link or phone call, should be accurate per every confirmation I receive. If I make myself available for my scheduled appointment, the provider should show up or call. Why am I having to chase Embody down to provide a service they are literally in business to offer? Given the horrible patient experience and disorganization of their business, I have cancelled my subscription, which actually never even started. I was on hold for over an hour to get a refund issued. The specialist stated she was having some trouble initiating the refund with the tools on her side and was trying to obtain assistance. This refund was finally initiated, which I can expect in 5-10 business days. I am supposed to receive an email confirmation of the refund being initiated and when it’s complete. I have yet to receive confirmation of the refund being initiated. I will dispute the charge if I don’t see a refund within the timeframe noted. As someone in a leadership role of operations, systems, and lean ways of working, they really need better oversight and management of their operations, systems, and training. There is zero reason for there to be this many failures this early on in their process. I hope others do not have the same experience I had. If so, they’re likely losing a lot of money as a result, and could be way more profitable than they are. I truly hope their operations improve so people can get these medications at the more affordable rates they offer. I guess you get what you pay for.

Conversation went well although having trouble downloading info back to providers

Good visit!

Very quick and efficient.