EmbodyReviews of joinem.co

They asked all the right questions and answered my questions wonderful experience

Order never shipped. No response. They messaged me because of this post, then refused to respond. Watch your money!

The provider was attentive and knowledgeable; she answered all the questions I had.

I have never had a worse customer service experience with any other company. I ordered both Tirzepatide and NAD+. Both of the costs were charged to my card within 10 minutes of ordering. However, the NAD+ was never delivered and 3 emails were never responded to. When calling the customer service number, I was hung up on 4 times after being told by AI they were glad they had solved my problem!! They never even understood what the problem was. I kept asking to speak to a “team member” or representative, but that never happened. When I first looked up Embody on Trust Pilot it had a rating of 4.9. I see now that this was a mistake and it’s actually below 3.5. Finally, tonight, I reached a human being at the customer service number and he cancelled my order and issued a refund to my payment source, which he stated should show up within 5 days. We will see if that happens. I have never been so frustrated and disappointed with any other company I have ordered from.

She was on time and explained everything very well.

I was on Semaglutide about 6 months ago and lost a fair amount of weight. I had to stop because I had horrible nausea and vomiting. My then provider only supplied a few days of antinausea medication. Obviously, I started gaining weight again. I spent a great deal of time searching for a provider that also supplied/prescribed antinausea medication. I came across Embody and chatted with a customer service rep. I explained my previous experience and wanted a reassurance that the company would provide/prescribed antinausea medication, which I received. I also wrote in the comments to the "medical professional" the previous experience I had and if I would not receive antinausea medication then I did not want to continue with the order. The order went through. I checked the patient dashboard and there was no mention of antinausea medication. Lie #1. Of course, they certainly took my $80. I immediately tried contacting Embody and received the recording that there were several calls ahead of me, save my place in line, they will call me back. That never happened. Lie #2. I texted the customer support, no reply. I believe I sent 5 or 6 texts, no reply until the following morning. 24/7 customer support they advertise. Hmm, lie #3. The next morning I received a text asking me for the name and phone number for my pharmacy, which I sent. About an hour later I received a text telling me that the antinausea medication will NOT be prescribed. I then just asked for my money back, but was told that it wasn't possible because the pharmacy was compounding the medication and it couldn't be stopped. The medication was not shipped for 5 days. Surely, it could have been stopped. Lie again. I left a comment asking me to call their customer service line to get direct resolution but again no one picked up. I will now receive medication that I cannot use. And of course, they refused to refund my money. I see all of Embody's responses ask for the person to reach out to them so they can conduct a review but don't see that those "reviews" actually end with resolution. I just want Embody to REFUND my money.

This was my 1st time ordering from this company. Cheaper is not always better. Took some time to get my meds and only to find out they don't even do the full 15mg prescription that I currently take. They prescribed 11.1 mg even after receiving my current 15mg prescription. They tell me I can increase my units to 75 per week up from the prescribed 65 units in order to reach their max of 12.75mg. I am pretty sure I will run out early then. A joke of a company. I called for days on end in order to get my prescription paused. Always hours of waiting just to get someone I can barely understand. Then since the portal did not update I had to call again to make sure it was done. I wish I would have read the reviews prior to ordering. I Just canceled after reading these reviews and how late people are getting their meds. I'm not taking any chances.

Ripoff buyer beware they are liars rip you off and send you nothing it was 40 days nightmare trying to get a refund