EmbodyReviews of joinem.co

Response from EmbodyAug 20, 2026

We're sorry your experience got off to such a disappointing start. Receiving repeated reminders about an upcoming telehealth visit without ever being given the opportunity to schedule one would understandably be confusing and frustrating. We also recognize how disappointing it is to have your payment processed while you're still waiting to begin care and unable to get a response from support. We'd like the opportunity to help. Please ask to speak with a manager so we can review your account, the status of your onboarding, and your refund request to better understand what happened and work toward an appropriate resolution.

Response from EmbodyAug 20, 2026

We're truly sorry this has been your first experience with us. Having a state-specific requirement for a provider consultation shouldn't turn into days of waiting without answers. We understand how frustrating it is to be unable to schedule your appointment through the app, repeatedly be told your case has been escalated, and still not receive the callback you were expecting more than a week later. We appreciate you sharing what happened. Your feedback makes it clear that we need to do a better job coordinating provider scheduling and keeping patients informed throughout the process. Thank you for bringing these concerns to our attention.

Response from EmbodyAug 20, 2026

We're disappointed to hear your experience has been so frustrating. It sounds like the biggest issue wasn't simply needing a provider appointment—it was being unable to schedule one despite multiple attempts. We understand why hearing that your case had been "escalated" several times without receiving a callback, while your payment had already been processed, would leave you feeling disappointed. Thank you for taking the time to share your experience. Your feedback highlights the importance of reliable scheduling, timely follow-up, and clear communication throughout the onboarding process. We appreciate you bringing these concerns to our attention.

Response from EmbodyAug 20, 2026

We're sorry to hear this was your experience. Receiving a temperature-sensitive medication that arrived hot after you were told it would arrive cold would understandably leave you concerned. We understand why that would affect your confidence in the medication, especially when your previous experiences had been different. Thank you for taking the time to share your feedback. Your review reinforces how important reliable shipping, proper packaging, and clear communication are when delivering temperature-sensitive medications. We appreciate you bringing your concerns to our attention.

Response from EmbodyAug 20, 2026

Hi Madeline, we’re truly sorry for the frustration you experienced with the delay, lack of communication, and difficulty managing your subscription. We understand how concerning it is to be waiting for your medication while also being unable to get the assistance you need. This is not the experience we want for our patients. We’d appreciate the opportunity to review your account and help address your concerns. Please reach out to us at [email protected] so our team can provide additional support. – The Embody Team