EmbodyReviews of joinem.co

Very nice and very professional and was connecting on a personnel level

Once able to talk to a provider, conversations go well with the video calls that occur. What I dislike is the lead time to talk to someone. Wait times when I call in are long and email responses take days. I'd like to be able to message in the portal with a provider to make it easier.

Made an account just to post this review. Wish I had read some of these ahead of time. This is the worst company I have ever dealt with. Their website states that you will NOT be charged any money until your meds are approved, this is a blatant lie because the $79 was deducted from my account before I was even contacted about my intake form. They tell you that you have to have a 5 minute "Video Visit" with a provider before they will ship your meds. I was fine with this, except you can't get an appointment for this "required" visit!! Their AI robot caller kept spamming me the link to sign up for this video visit via text, calls, and e-mail, but every time I put my info in no appointments would come up. I even checked several months out and there was nothing. So I called customer service, waited on hold for 15 minutes only to talk to an AI agent that they are trying to disguise as a real person but you can tell it's a robot from the long pauses in-between answering questions. Anyway, the stupid AI bot couldn't schedule me either because guess what? There's no appointments! I was told a report would be filed and I'd receive an e-mail with further instructions. The e-mail was the same dang link I'd already been sent to schedule this impossible appointment and nothing else. I tried e-mailing customer service to explain the situation and nobody ever responded to date. Called customer service back and the robot told me a provider would call me within an hour. The only thing that called me was the AI robot again telling me I had to make an appointment through this link. Called customer service for the third time and instead of choosing the appointment option, I chose billing and actually got to speak to a real human being! The first and only time I dealt with a human during this saga. I asked the rep on the phone to cancel my transaction and refund my money. He tried to guilt me into staying by saying a provider would call me at 9:55pm that night?? I declined and asked either for my meds to be shipped right then and there or refund my money. The rep then said that I just wanted to start "injecting myself" and needed to speak with these non-existent providers first. Again I asked for my money back and he said he put in for the refund which I can see pending on my account. In summary they will take your money gladly and think they can just keep it without providing any meds or services. I'm sure they are counting on people getting frustrated with not being able to get an appointment and give up while pocketing the money. "Customer Service" is 99.9% AI and it is almost impossible to speak to a human being. Even their responses on here to complaints look AI generated. Take your money elsewhere, the cheap price is not worth the three days of 45 minute phone calls!!

They pulled the $129 and the $19.99. I sent all my documentation of my current prescription which is 15 mg of trizepatide and all my lab results to only have them sending me 11mg. Consultation with the provider gets on says he doesn’t have any of my intake info or prescription verification yet on my profile in the document section everything shows that it is there. Try to schedule appointment with provider to get dosage changed and am told there are no appointments available. Will not recommend this company to anyone. Nothing but a scam is how I am feeling. And refuse to give refunds my order was showing processing and I was told en email was sent to pharmacy to cancel order and get refunded to give them 48 hours and call back yet when I called back like was told to do I was told the order has already shipped so now I get an order with the wrong dosage!😡😡😡😡

The politeness of the provider as well as the time and attention she gave me to me. She was very thorough in getting information and updates on my progress.

The video part didn’t work so we just talked on the phone. The NP was very knowledgeable and helpful.

The NP was very. I’ve and she explained my treatment plan and dosage very clearly.

The video time that I originally scheduled no one ever showed up for the appointment so I hung up and I tried again and I waited over an hour for the next appointment so I hung up and then finally they said someone would call me which they did and that went well.