EmbodyReviews of joinem.co

The provider was very thorough and asked all the appropriate questions. I felt very satisfied.

Timely visit with practitioner. Very informative and helpful.

2nd Update: I was contacted by customer service soon after leaving this review. They fixed the situation and increased my confidence this will not happen again. I am increasing the review to 5 stars for the excellent customer service. Update: I received my medication on 8/24, so I have changed my rating to 3 stars. If I have a prescription for monthly meds, the medicine should be received more timely. If next month goes smoother, I will increase my rating. Original: I filled out the intake form on 8/10/26 for my second dose, I had my credit card charged on 8/12 and had to send an email saying I have been charged with no response to my email and no order confirmation as of 8/17. Received an order confirmation on 8/18, but the order has not shipped as of 8/21. I doubt I will receive it on time for my next shot and it has been almost 10 days since they charged my credit card.

So the first initial visit was great. I got my medication promptly in four days. However, it is LOWER than the FDA recommended first dose. So I asked after a month to have my dose increased because I had zero symptoms or complications. They approved. Yet my medication was never shipped out and now I’ve talked to TWO providers that said it would be sent straight to the pharmacy and now I can’t see anything in my portal and I’m supposed to have my 5th injection tomorrow. Nobody ever answers their phone and when they do they tell me they have to schedule me with a provider because they can’t access my account. Then the provider said she couldn’t even see where I had an initial prescription. 🫪 I don’t know what the deal is here but I want what I paid for.

Great medical care from the privacy of your home.

BAD CUSTOMER SERVICE Joining was easy, them taking my money was easy. However they sent my medication with no syringes, and no other information, and only sent one month of medication even though I signed up for a three month subscription. I reached out via their 24/7 support line, and had to wait hours for a call back, to then receive ZERO real help. They basically just said they were going to pass the information along to the care providers and that I would be hearing back from someone in the next day or so. That was 4 days ago. I had also emailed about this and received basically the same unhelpful information…. Still waiting.

Their stuff does not work save your money use a different company. I thought it was saving money, but you get what you pay for and even though they say they give you 100% money back guarantee that is a bunch of crap they lied on their website! They do not stand behind their products whatsoever!

Very easy to work with