EmbodyReviews of joinem.co

Felt very comfortable talking with Physician I talked to her. I feel that is a tribute to her!!

Everything was explained well when it came to my doses for the next month.

Embody is awesome. Great customer service whether thru email, text messaging or phone calls. They act fast. No waiting time.

The healthcare provider was very calming and professional. This is my first experience and she made me so comfortable. She explained side effects and risks. I even asked her if she was my own provider, however I understand she may not be in my area. I want to thank you Embody for making this experience easy and comfortable.

The Representative was terrific

They made it extremely difficult to cancel the subscription that I don't think I signed up for. I thought I was simply purchasing one vial. They said they could not find my info to cancel my subscription. However, they obviously had enough of my info to charge me and send me more meds that I did not ask for. Also, their website has no area where you can sign in to any account. You have to email or call their support staff. UPDATE: They did eventually cancel the subscription, but it was a weirdly complicated process. If they had not made it so difficult to cancel, I would likely buy from them again.

I ordered from Embody on August 17th in the morning after researching alternatives for months. I’m currently on 10 mg Zepbound through Lilly, and my provider recently increased my dose to 12.5 mg. I uploaded my current prescription along with all of the requested information immediately. When I signed up, customer service was extremely nice and told me that my information would be reviewed within 24 hours and that medication would typically follow within 3–5 business days after approval. I was genuinely excited because I thought I had finally found a great alternative. Unfortunately, my experience since then has been completely different. Nothing has progressed on my account. I have emailed three times with no response. I have called repeatedly, sometimes sitting on hold and other times having someone answer and then disconnect the call. I was finally given a specific time and date for my provider call: today at 11:00 AM Pacific Time. I made sure I was available and waited. 11:00 came and went with no call. I contacted customer service again and asked to speak with a manager because, at this point, I was extremely frustrated. The representative simply told me to wait for the provider to call. He would not transfer me to a manager or provide me with a way to contact the provider. I eventually became so frustrated that I ended the call. Then, after my scheduled 11:00 AM provider call never happened, I received a link allowing me to schedule an appointment myself. I opened the scheduling system, and it shows ZERO appointments available from August 22 through August 29. The first available appointments shown are not until September 1st. I have screenshots documenting this and am attaching them. I placed and paid for my order on August 17th based on the expectation that my review would occur within 24 hours. I am now apparently expected to wait until September just to have my initial provider visit — before the medication process can even move forward. I also uploaded my current Zepbound prescription and all requested information when I signed up, so Embody was aware that I am already an established patient receiving this medication and that my provider has increased my dosage. Had Embody been upfront with me on August 17th and told me that I might not even speak with a provider until September, I would never have placed the order. I understand that delays and high demand can happen. What I do not understand is giving customers specific expectations, scheduling a provider call that never occurs, failing to respond to multiple emails, and then sending the customer to a scheduling system where there isn’t an appointment available for more than another week. The issue isn’t simply that Embody is busy. The service and timeline I was promised when I placed my order are completely different from what I have actually received. At this point, I need someone in management to contact me and resolve this. If Embody cannot promptly complete my review and process my prescription, then I am requesting a full refund so that I can continue obtaining my medication elsewhere. I really wanted Embody to work, which is why I researched the company for months before switching. Unfortunately, this experience has been extremely disappointing.

Taylor was wonderful. Very personable and professional. Could not have gone better.