EmbodyReviews of joinem.co

I was scheduled for 2 provider intakes and the first intake I joined the video link early and the provider called my phone instead of joining the link. I missed the call because I was sitting on the virtual link waiting. Provider posted to the portal that I missed my visit. I called customer support immediately and was told the provider should have joined the link and not have made a call and should have attemped a call back if I missed a call. The provider never called me back as it was stated was their protocol. I scheduled a second visit the following day, provider joined link but was very unprofessional. No camera on as she, theprovider, said she didnt know how to work it. Dogs barking and sounded like she was running, out of breath and such. She was unfamiliar with my information and I had to keep redirecting her to my submitted medical info or repeating it. It took about 10 minutes, she approved my prescription and said it would be submitted and I'd receive my meds quickly via mail. That was 8/18. I received an email telling me my provider follow up note was on my portal. I go to the portal to find NO PROVIDER NOTE and it states I missed my 8/18 intake visit, which I did not miss. It also has the wrong medicine listed for prescribing and says my case is being reviewed and an intake is still required. In total I have called customer service twice and written 3 emails. Not getting anywhere, but the patient portal says I have 18 days before my next renewal! What renewal? I have had NO SERVICE AND NO MEDS! I am beyond dissapointed and furious with the lack of professionalism, customer support and responsiveness of this company. Embody took my money and has given nothing back that it promised im exchange. Do better!

Very professional, I’ve had RN phone interviews over the years. I’m also an RN who just retired after 50 years

The customer service was also extremely frustrating. I often waited hours for a response, and during multiple calls, the representatives were very difficult for me to understand. Their English was unclear, and I repeatedly had to ask them to repeat themselves. Only once did I speak with someone who was easy to understand. I also scheduled a video appointment, but they repeatedly called me by phone instead, even after I explained that I had scheduled a video visit.

IM WARNING YOU DO NOT ORDER FROM THIS COMPANY THEY ARE CROOKS I THINK THE GOOD REVIEWS ARE ACTUALLY FROM EMBODY.FIRST OF ALL ON FIRST ORDER THEY CHARGED ME TWO TIMES AN GAVE ME HELL GETTING MY REFUND TOOK ME 3 DAYS TO REACH THEM AN THEY CALLED AT 2AM.I WAS SUPPOSED TO RECEIVE A 5MG TIRZEPATIDE WHICH WAS WHAT I WAS FORMALLY TAKING FROM ANOTHER PROVIDER BUT WAS TRYING TO SAVE SOME MONEY. I NEVER SPOKE WITH A NURSE OR ANYONE BUT GOT AN EMAIL IN MY PORTAL THAT I WOULD BE RECEIVING A LOW DOSE PLUS VITAMIN B12 THAT I DID NOT ORDER OR REQUEST. THEY DIDNT EVEN ASK IF I COULD TAKE B12 AN CONSTANTLY REFUSING TO ACCEPT PACKAGE BACK OR REFUND MY MONEY.THE REASON THEYRE CHEAPER IS BECAUSE THEY CUT THE DOSAGE.I HAVE BEEN GOING BACK AN FORTH WITH THEM BUT NO REFUND!!DO NOT ORDER FROM THEM

Very supportive and answered my questions and concerns

Poor customer service.

Be warned that the pharmaceutical used by Embody (Boothwyn) was violated by FDA for sterilization and mishandling of medication in late 2025. Then, there’s False advertisement and no real money back guarantee. I emailed and text my concerns about the pharmacy violations and dosages, received no response but money taken out my account. No solution offered, admit receiving my emails and cancellation with no account for why no response. They never tell you their max dose until it’s too late. So fyi they don’t exceed 11.5 dosages.

The customer service lady was prompt and pleasant. Answered all my questions. I'm looking forward to a great experience