Ty C.
1234
Very nice nurse

Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Personal Care · Lancaster, Pennsylvania
Excellent
Personal Care · Allentown, Pennsylvania
Excellent

Personal Care · Archbald, Pennsylvania
Excellent
Personal Care · Quakertown, Pennsylvania
Excellent
10,226 approved reviews, newest moderated first
Ty C.
Very nice nurse
JD
My shipment was mishandled by FedEx and spent 4 days in transit on a truck in Texas. In August. The package was finally left on my doorstep in the sun for hours after multiple delays. The package was warm and full of condensation and the Styrofoam pack had been broken as it was merely sealed in paper bag like packaging for transport. I contacted Embody immediately and got nothing but a run around, submitted pictures and attempted multiple times to get a follow up with no success. Their so called 'nurse' was to review my information and respond. Never happened. I was only contacted by Embody when the next shipment was due and I had already cancelled this replenishment. A serious joke. AVOID AT ALL COSTS. LOW DOSE, SKETCHY PHARMACIES AND TERRIBLE DELIVERY CONDITIONS. NEVER INJECT MEDICATION THAT IS NOT PROPERLY COOLED PRIOR TO 1st USE. Embody only cares to collect your money for a shoddy product and service. Too many players in the game for this kind of subpar service. The day after my review I was immediately contacted by embody after almost 2 weeks with no replies from the company. Embody is attempting to reship their product that I do not want. They do not honor their so called 'money back guarantee' as the hot garbage was delivered to me after 4 days. They also reactivated my cancelled subscription and placed the account status on hold. I had to call them to cancel the account AGAIN and they are keeping my money. A smart business would pursue a damage claim with FedEx and return my money. BUYERS BEWARE MY REVIEW STANDS. Embody, if you attempt to charge me again we will be in court.
Response from EmbodyAug 26, 2026
We are truly sorry to hear about the incredibly frustrating experience you've had with your recent shipment and our customer service. It's completely understandable that you're upset about the condition of your package, especially given the extreme temperatures and the delays. We deeply regret that your attempts to follow up were unsuccessful and that you felt dismissed. We would love the opportunity to take a further look into your account. -Embody Team
Kimberly H.
I placed my order on August 18th and was assured my medication would ship within 1-2 business days. Since August 19th, I have received both texts and emails stating my order was held up at the pharmacy. I sent an email to the customer service department requesting my order to be cancelled and a refund issued and was informed that because it was delayed at the pharmacy they could not issue a refund. So as it stands today I have no actual time frame as to when I will be receiving the product nor a refund for not receiving the product. I would highly suggest that “Buyer Beware” before ordering through this company. I will be contacting my bank tomorrow to have the charge reversed.
Response from EmbodyAug 26, 2026
We're truly sorry to hear about the significant frustration and inconvenience you've experienced with your order. It's completely understandable why you feel this way when facing repeated delays, unclear timelines, and a lack of resolution regarding your refund request. We recognize how disheartening it is to be in a situation where you have neither your product nor a refund. -Embody Team
Eliza K.
He answered all my questions and was very patient with me
Alicia D.
Erica was fantastic and answered all of my questions.
Mark B.
Placed my initial order on August 15th. They charged me 130 dollars immediately. Their website says 2 to 3 days before you receive your order. After 3 I called and the recording said 3 to 5 days. Sat on hold with customer service and he said 5 to 7 business days. Today is 10 days since I placed the order and it still hasn't shipped and they're saying I'm going to be charged for my next month in 18 days. SCAM! Update: Overnight I received the exact email I received on August 15th congratulating me on being approved and saying again that my prescription has been forwarded to the pharmacy and I should receive it in 2 to 3 days. I will be within 2 weeks of being billed again and haven't received my first order. Please don't be fooled by the initial fast response.
Response from EmbodyAug 26, 2026
We are truly sorry to hear about the significant delays and conflicting information you've experienced regarding your order. It's completely understandable how frustrating it is to be charged immediately and then face such extended wait times, especially when expectations for delivery keep changing. We recognize the importance of clear communication and timely fulfillment, and it's clear we fell short in your experience. We would appreciate the opportunity to review your account and address these concerns. -Embody Team
customer
I had an issue with the first delivery. I only received a $20 refund. It took a month to receive my 1st order. I just tried to take my 4th dose and it's 40 units short. This company is trying to get one over on it's customers by offering a lower price because they're shorting your vial.
Response from EmbodyAug 26, 2026
We’re truly sorry that your experience has been one issue after another. Waiting a month for your first order, dealing with a delivery issue, and then finding that you don’t have enough medication for your expected doses is understandably frustrating. We completely understand why this would leave you feeling disappointed and concerned. We take your concern about the amount you received seriously and would appreciate the opportunity to review your specific order and dispensing details. We’re sorry we’ve left you feeling like you haven’t received the service you expected, and we’d like the chance to look into what happened and make this right. - Embody Team
Will M.
Do not order from this company! I had a great two months of weight loss with ZERO side affects on tirzepatide with another company. I switched to save money and have had three miserable weeks of side effects…I honestly don’t think it’s tirzepatide at all. To make matters worse, customer service is impossible. I finally reached a call center in India and couldn’t understand the person helping me.
Response from EmbodyAug 26, 2026
We’re really sorry to hear about your experience. Your concerns about how you’re feeling are important, and we would never want you to feel like they’re being dismissed. We’d like the opportunity to have your case reviewed by the appropriate team so we can better understand what happened and make sure your concerns are properly addressed. We’re also sorry that your interaction with our customer support team left you feeling frustrated. You deserve to be able to reach someone who can understand your concerns and communicate clearly with you. -Embody Team