Scott C.
My provider understood my situation and…
My provider understood my situation and to action to resolve it

Embody is a modern tele-health platform helping people achieve sustainable weight loss through medically guided GLP-1 treatments. Our program connects patients with licensed providers who prescribe personalized weight loss plans using medications like semaglutide and tirzepatide - all delivered directly to their door.With plans starting at just $79/month with no long term commitment, Embody makes clinically proven metabolic care more accessible than ever. Patients complete a quick 2 minute online intake, receive a provider review, and if medically appropriate, begin treatment with ongoing medical support.
Embody (joinem.co) has 10,226 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Personal Care · Lancaster, Pennsylvania
Excellent
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10,226 approved reviews, newest moderated first
Scott C.
My provider understood my situation and to action to resolve it
Ashley G.
They fixed the problem and now it is being taking cared of.
Suzanne L.
The provider was thorough. Explained things answered questions. Very pleased.
GR
Very weird experience. They make it sound like you’ll actually speak to a provider but they just look over the form you submit and send things through. An extra injection was added to my order on subscription I did not want. And although I immediately called to cancel was told that I still had to pay 150 dollars for something I didn’t want and it was still in review so certainly they could have canceled it. I was told I would be called back by a supervisor which never happened. Awful customer service especially when you are dropping this much money. Make sure nothing extra is being added to your order. I haven’t actually received my order but have not been impressed so far.
Response from EmbodyAug 26, 2026
We’re truly sorry this was your experience. We completely understand how frustrating and concerning it would be to see something added to your order that you didn’t request, especially after you reached out right away to have it canceled. You also should not have been left waiting for a promised call from a supervisor. We understand that when you’re spending this much on your care, you expect clear communication, transparency, and someone who will actually follow through. We’d really like the opportunity to look into what happened with your order and the additional injection, including the charge and your cancellation request. We’re sorry we didn’t provide the level of customer service you deserved, and we appreciate you bringing this to our attention. Please reach out to us directly with your information so we can review your account and work toward making this right.
Lizette
Excited to start! Being able to speak to someone and words of encouragement was very much appreciated
smack
Not only do i think my first month's dosage of Tirzepatide was merely junk placebo, I tried many times to contact them about my case to no avail: *Three emails from me were ignored. *They scheduled three video appointments with me, only to have the provider NOT SHOW UP. *I waited on hold for over an hour twice when trying phone support. *I have been hung up on twice after lengthy waits. Never again with Embody. --------------------------------------- After their reply: No way. Was told that by everyone I was able to talk to. Outright lies. BYYYE!
Response from EmbodyAug 26, 2026
Thank you for sharing this, and I’m truly sorry for the experience you had with us. What you described—emails going unanswered, appointments where the provider didn’t show, and long waits on the phone—is not the level of care or communication we want any patient to experience. I completely understand why you’re frustrated, especially when you were reaching out with questions about your treatment and needed someone to listen and help. We take your feedback seriously, and we’re reviewing what happened so we can address where we fell short. We’d really appreciate the opportunity to make this right and speak with you directly. Please reach out to our team with your information so we can look into your case personally and work toward a resolution. We’re genuinely sorry we let you down. - Embody Team
David V.
The Embody provider took the time to ensure I fully understood the prescription plan and the process going forward. I explained that I am hearing-impaired, and the provider spoke clearly and ensured I could read their lips during the video conference. I felt like they truly cared and they were very thorough in their explanation. Superb and genuine customer focus!
Corey W.
Fast and easy