Zack N.
I wish I could give Embody zero stars
I wish I could give Embody zero stars. My experience with this company has been incredibly frustrating and concerning, especially considering they are dealing with patients’ medications. There was an error in their system that caused my order not to process correctly, and no one at Embody caught the issue. I only discovered it because I checked on the status of my order after realizing it still had not shipped. Because of their error and the resulting delay, I missed two doses of my medication. Trying to get the issue resolved has been just as frustrating. I have called patient support numerous times, and nearly every time I have received a different answer. I have been told the order was going to ship, that it was ready for shipment, and then later that it was actually still processing. We even tried to have the order expedited, but that did not seem to make any difference. I also emailed their support address and received no response. Their patient support has been extremely disappointing. Representatives seem to have very little information about what is actually happening with an order, and if you ask to speak with a manager or supervisor, you cannot speak with one directly—you have to wait for a callback. When they do call, it can be at an inconvenient time, which only makes an already frustrating situation more difficult. What bothers me most is that this was entirely the result of an issue on their end, yet there seemed to be very little urgency about the fact that their mistake resulted in me missing two doses of medication. For a company responsible for coordinating patient medications, I find that level of communication and follow-through extremely concerning. The lack of communication, conflicting information, poor patient support, and failure to catch their own system error have made this a terrible experience. Based on my experience, I would not recommend.
Response from EmbodyAug 26, 2026
We are truly sorry to hear about the incredibly frustrating experience you've had with your recent medication order. We understand how concerning it is when there's an error that leads to missed doses, especially with essential medication. It's clear that our communication and support fell short, and we sincerely apologize for the conflicting information, the lack of response to your email, and the difficulty you experienced in trying to resolve this issue. We recognize the importance of clear and consistent information, and we regret that we did not provide that for you. We also understand your frustration with the callback system for managers and the lack of urgency you perceived regarding the impact of our error. We take your feedback very seriously, particularly your concerns about our handling of patient medications and the need for better follow-through. We would appreciate the opportunity to review your account and the details of your experience to understand what went wrong and how we can prevent similar situations in the future. Please reach out to our team and request a manager for further assistance. -Embody Team