EmbodyReviews of joinem.co

Horrible I signed up it seems like two and a half weeks ago I still have not received anything I checked my UPS tracking code it said there's a problem with the package. Now I have nothing and they say it's non-refundable

Quite possibly the worst customer service I’ve ever had in my entire life. When signing up for this service, I asked them to have a clinician reach out to me because I have taken this medication before, but it has been over a month since my last dose and so I wanted to discuss starting slow and ramping back up to a regular dosage. Instead, they prescribed me a dose that was higher than what I have been taking previously and sent it to me immediately. When I connected to share my concerns that they had shipped me medication before I was able to consult with a physician, they told me that they would report my concerns at the highest priority level and then I would receive a call between 24 to 48 hours from when I submitted my original request. I was also instructed to call the helpline if I did not receive that call within that timeframe. I gave them 72 business hours before calling. I called every day for a week and a half and was told the exact same thing. That my concern was elevated to high priority and that I should expect a call between 24 and 48 hours. Needless to say it never came. I canceled my account today because of the ineptitude of the customer service team and their refusal to connect me with an actual clinician. Use at your own risk.

Easy got answers right away

Pricing is affordable and customer service and clinician were very helpful.

Had video appointment for 10:10 am. Supposed to send link a couple of minutes before chat starts. She called me, thank God because they sent link after 8 pm

Was told upfront I would not be charged until after my initial "medical consultation" and my meds were shipped. NOT SO! They debited my account as soon as I hung up the phone! Now, several days and numerous phone calls later, I keep getting told they will call me "within a week' to get my "consultation". When I told them I just wanted my money back, I was told "Oh no, we can't do that because you have already been put in the queue for a consultation. No meds, no phone calls, no refund, just screwed! This company is a SCAM-SCAM-SCAM! DO NOT do business with them.

Polite, quick, and to the point. Made sure I was comfortable with the injection and outlined how dose increases worked.

So far everything has been great. The food noise is there but im on a very low dose. Moving up a dose soon. Thanks for responding to me quickly and resolving any concerns I have.