EmbodyReviews of joinem.co

I was highly satisfied with Ms. Cathy. She listened and understood. She helped explain the medicine to me.

They have made me six appointments and they have not yet once actually called meanwhile, I was charged a week ago for a monthly rate… How long will this go on… Will it be month three that I pay and still not have an appointment with the doctor… This is a huge scam no clue why anybody has rated them with more than one star… Horrible customer service… They tell me they can’t see where an appointment was made on their end repeatedly… Frustrating not worth the hassle… Huge scam beware

I am absolutely impressed with embody. All of my video chats have been wonderful. They take time with me and explain things as I’m walking thru this journey. very professional and I trust the information that RN has given me. They are super sweet and encouraging and genuinely glad to help you. Thank you embody!

The person I spoke to was knowledgeable and answered all my questions.

Would give ZERO STARS if allowed. I have been charged for the past two months, AFTER I requested (multiple times) that my account be closed. Customer service is very difficult to get in touch with. I have finally been able to get in touch with someone each time after going around and around in circles calling one number to the next, emailing one address and the next. I was able to get a refund last month, but the joke is still on me because both times it has overdrafted and I’ve had to pay an overdraft fee. There is no guarantee that this month will be refunded either as it has to be “approved by the pharmacy”. There is also no way to remove your card information. You can only edit the name so I had to change the name on my card to simply “X” in hopes that next month it won’t be able to be processed. There’s also nowhere in the portal, that I’ve been able to find, where you can cancel future orders. They have no problem whatsoever taking my money every month, but when I need help from them, no one is available. I have multiple screenshots of texts, messages to the dr and care team and emails revoking my authorization to be charged, dating back to the first week of August. I have never entered into a subscription, it was always month to month with me talking to the care team and doctors, addressing dosage and how I’m doing on the meds, etc. yet here I am, trying to get them to stop taking my money and suddenly they’ve gone quiet! I requested last month that my account be closed and was charged AGAIN this month. I am livid! Apparently, after you dispute a transaction you still have to call back and have your account closed even though you request that your account be closed while you’re actually physically speaking to the customer service representative, and they won’t tell you this they’ll just charge you the next month! This is hands-down, the absolute worst customer service experience I’ve ever had. I pray nobody else has to deal with this from this company. And the crazy thing is, I would have ABSOLUTELY bought from them again, when I was ready, but never again after everything I’ve had to go through just to get a response from anyone!

Do not do business with this company. Instead of giving you what I paid for, they sent me something completely different, and when you contact them regarding their error, they refuse to correct their mistake. I paid for Tirzepatide 15mg per week, with Glycine and B12. Instead of sending me what I paid for which is what I had previously received from them in July and August from STRIVE pharmacy, the provider did NOT pay attention to my profile even after having me fill out the required refill form. Instead he/she completely ignored what I was receiving and sent in something completely different. After receiving the prescription I immediately reached out to customer service multiple times, explaining they sent me the wrong formula and not enough Tirzepatide to fill 50 units per week for 4 weeks which is supposed to be 15mg per week according to them. I provided them photos of the incorrect prescription bottle and vial clearly showing them they did not send me enough medication plus it was missing the Glycine I previously received in July and August. Instead of fixing their error, they expect me to just accept the insufficient amount of Tirzepatide, plus the missing Glycine. They told me basically, oh well we're not going to correct our error, but we'll make sure not to screw up on the next refill. They don't give a damn about their customers or the fact the error lies on their end. I will be filing a dispute with my credit card company. AVOID THIS COMPANY AT ALL COSTS! I reached out and you still did nothing. You told me, because the medication was dispatched there is NOTHING you can do, but going forward you will make sure this doesn't happen again. You offered me nothing and expected me to be okay with that. You only agreed to do anything after I told you I was going to DISPUTE the charges. You claim you're going to correct the mistake, and still insist you need to get approval from the provider. This should be done immediately since the same provider caused the error. They filled that prescription immediately following the questionnaire I answered. There should be no delay. Once the form is completed by the customer, the provider electronically submits the prescription to the pharmacy. The provider (doctor, nurse, PA) gets paid handsomely to approve these prescriptions. My sister is a doctor. This all about money. I love how you responded as if you care about me the customer, but the emails I received from Customer Service tell an entirely different story. Now you're just dragging this out. If you actually cared about your customers you would rectify the situation immediately. You only care about the money, not the customer Either refund my money or send a replacement. Otherwise I will be reaching out to my Credit Card Company again and dispute the charges. They are already aware of the situation and advised me if you don't send a replacement or a refund they will dispute the charges immediately.

My care provider

My experience was awesome. I have zero issues with the call and heard the other side really clear.