EmbodyReviews of joinem.co

Customer service was great

There is convenience in being able to apply online and get approved quickly for the medication, however, the fact that I did not get to view their proposed dose before they sent it caused the wrong dose to be sent. I added my history with the medication to my intake form and it appears no one read that, so it was like I was starting all over. No one has called me or attempted to correct the issue and it has been 72 hours.

I selected the 3 month plan and was quite surprised when they charged the full 3 months but only shipped one month. I then had to order the next month but had no idea on the shipment arrival until they told me it had been shipped. i happened to be out of town when it was to be delivered. Not convenient. Then i told them i needed my 3rd shipment early as i had a planned vacation to be out of the country when it was due. They told me that is not possible. I asked to cancel and be refunded for the dose i will not be able to receive and they are not responding. I feel if you are charged for items, you should be able to get them. If i had known this was their setup I would have gone with another company.

Delivery is a little long so need to be proactive when refilling prescription.

Call was right on time, provider was great. Accomplished what we needed to.

Easygoing !

Absolutely abysmal. Received multiple vague emails about "delays" with the pharmacy with no timeline for my medication to actually ship or opportunity to cancel with a refund (this is actually illegal), and when I reached out for more information, customer service and pharmacy team reps gave inconsistent and incorrect information, failed to respond to emails, and disconnected phone calls and web chats. Spent hours trying to resolve issues and ultimately gave up and filed an FTC report. It's your health - go somewhere else. Edited 09/03/26 to respond to reply from company: I have reached out to this email address several times and have received either a) no response, or (b) a response that just tells me my prescription is processing at the pharmacy and doesn’t address any of my questions or requests for a refund. Good try though.

I felt heard and got an appointment right away and my issue was resolved very quickly