EmbodyReviews of joinem.co

I could not be more happy with Dane and the company, The communication is beyond amazing, thank you guys so much !

Gio was incredible helpful and responsive.

Great customer service !

⭐ 1 Star — Serious Concerns About Medication Safety, Inconsistent Guidance, and Customer Service I strongly caution anyone considering Embody to do their research before signing up. My experience has been incredibly frustrating, and I have serious concerns about how this company handles medication safety and customer complaints. My problems began last month when my tirzepatide shipment was delayed and arrived while I was out of town. When I contacted Embody about the medication being warm, I was specifically instructed to immediately discard it because it was unsafe to use. Embody authorized a replacement shipment. Unfortunately, the replacement was also delayed. It spent SIX FULL DAYS in transit, including two days in Miami and three days in Jacksonville. When it finally arrived, the ice pack was warm and the shipping envelope was extremely hot, despite multiple prominent labels stating that the medication must be refrigerated. This time, however, Embody told me the exact opposite of what I had been told previously. Suddenly, the medication was supposedly perfectly safe to use after a few hours of refrigeration. How can the same company give completely contradictory instructions about the safety of the same medication? I repeatedly requested written documentation from the dispensing pharmacy confirming the medication's temperature stability and safety after such an extended shipping delay. I also requested contact information so I could speak directly with a licensed pharmacist. Embody provided neither. Instead, I received the same scripted responses over and over, insisting that the medication was safe according to the pharmacy's guidelines, without providing any supporting documentation. When I requested a replacement or refund, both were refused, and I was told that no further escalation was necessary. Adding to my concerns, my medication was supplied by Alchemist Pharma, a pharmacy that was not among those Embody listed when I enrolled. I specifically researched Embody's pharmacy partners before signing up, and I would not have chosen to receive medication from Alchemist Pharma based on the concerns I subsequently encountered about its reputation. The customer service experience has been equally disappointing. I have repeatedly been promised responses within 24–48 hours, only to receive no meaningful follow-up. One previous issue dragged on for 10 days without resolution. What troubles me most is not simply the shipping delays. It is Embody's unwillingness to provide documentation supporting its medication safety claims, its contradictory instructions, and its refusal to allow me to speak directly with the pharmacy. I am being asked to inject medication that arrived in extremely hot packaging after six days in transit, based solely on the assurances of customer service representatives. I do not consider that acceptable. I have made every reasonable effort to resolve this directly with Embody, but my concerns have repeatedly been dismissed. My advice: Before signing up with Embody, find out exactly which pharmacy will be filling your prescriptions, how your medication will be shipped, and what happens if it arrives outside its required storage conditions. Based on my experience, I cannot recommend this company. Patient safety, transparency, and accountability should never be optional.

She answered all my questions and gave me some advice going forward. She was great!

My conference accomplished what I had hoped. The scheduling process was a bit discombobulated. I was given an appointment for 10/19. Nothing happened. I emailed support and had responses (to my responses) from about 4 or 5 different people. One support person scheduled an appointment that I was never consulted about. Then a different support person got my appointment rescheduled for when it would work for me (today 10/20),

My account manager Maria always friendly always kind and informative.She is always there to answer any of my questions that i have…..So refreshing..Im signed up as a vip member and they have alot of great quality products that you get a discount on as well by being the VIP member.This is my second order and I have no complaints. Great company.

Mary was very friendly and supportive during our call. She wanted to make sure I was feeling best while on my GLP-1