EmbodyReviews of joinem.co

The provider was very helpful and listen

I went to this service because my sister in law sent me a referal link. She said they were hood to go through. I never subscribed this way because i was worried about the service and product i would recieve. And from there my nightmare started. They said i didnt use the code which i did. During this the custoemr serive agent canceled my order. Because he did i was not allowed to submit a new order but i could on another email address. So i restarted my order.i had orginally paid for the product and that was refuneded and then charged again under the new email. I kept logging in and it said it was under review and taking longer. Finally i had enough it had been 15days under review. This started the phone calls. I spent 3 hrs on the first where they insisted that i had already been refunded, they inly foubd the first account. The next day i spent 4 hrs and 8 phone calls. No one could find my account other thab the furst and repeatedly asking for a supervisor was declined . One lady hung up on me . They had 129 dollars that i paid and refused to reinburse egen to where i offered financial records to prove they had my funds. At this poubt i called back the last time and so eone finally gave me a supervisor who did indeed find the account and seen i had paid 16 days ago. This started on september 27th. Its now october 20th and this is not resolved. The supervisor said a medical review was on hold due to needing a probider to call me and a note from ny physician. She had no idea why i was not informed of this. I asked cancel and they refused by saying the cancelation window had closed i had to wait on a provider. It took the provider from friday to wend to call. This was last wend . The provider told me he agreed they needed to give me back the funds u paid. He put in a cancelation on the order. Last wendesday i got an email from embody saying the order was canceled and the refund was processing it could take 5-7 business days. This is now tuesday. I called in , please keep in mind i jave called approx 17 times . I have been hung up on, lied to, made ti call back for a supervisor, they could not find my account, etc, so when i called in today , in currently on the phone for 50 minutes. When i called in i was asked about the other account . I couldnt get them to find the right one. Whenshe finally got into the account she tells me she canceled it herself, that i would get a refund again in 5-7 business days. I am currently waiting on a supervisor which i started asking for 20 mins ago to be told they cannot transfer to a supervisor. I know this is a lie because when i called 8 times in one day i finally had told a woman i needed a supervisor and she put me right through. They have lied to me several times, are uncorporatige, combative, pior customer aervice , argumentitige and rude they cant override your objectives and get you off the phone. Poor service abd a crappy business model. This companys ratings have to be them rating themselves after the mess i have dealt with this last month just trying to become a paitent of theirs. Save yourself the head ache . I would say veto these ppl because of their horrible service . As i just waited 20 mins for a supervisor the customer service agent just hung up on me yet again. Ok yall back to trying to get my money back yet again wish me luck . These ppl have issues . DoNot Recommend

All questions were answered and covered

It is so easy to speak with so.eone at the company. I am very happy with the meds and the cost!

YES IT WAS VERY HELPFUL

Jassy answered all my questions and set me up to speak to the doctor.

Great company..great lady dr.

Amazing customer support