Tammy P.
Be weary of this company
Be weary of this company. I went through all their intake questions and got approved. Then I paid the full amount to get their best deal. Over two weeks in, my account just says processing. I don't get any notifications or emails to update me. So I end up reaching out, multiple times for an answer. Every rep gave me the run around about how I should hear back in 24/48 hours. Nothing of substance, just a short e-mail to say they’ve escalated my account. Still nothing. Not sure how legit this company is or maybe they’re backed up with too many customers. Whatever the case, I want a refund. They took out the full amount of over $1400 and I’m left with no meds. What’s up with that? I’m in the process of requesting and fighting for my refund. This really sucks. I was really looking forward to staring my weight management journey.
Response from EmbodySep 8, 2026
We’re sorry that your experience has been so frustrating, especially after completing the intake process, paying upfront, and then waiting more than two weeks without receiving your medication or a meaningful update. We’d appreciate the opportunity to review your account, order status, payment, and refund request to understand what happened and where the process broke down. Please reach out to our support team with your account details so we can ensure your concerns are properly investigated and addressed. - Embody Team


